The Roof Whisperers was a recommendation from a friend of ours that used to be a roofer. Communication with Ilir was great - insisted on coming by for the quote when I was home so he would be able to walk on the roof to accurately estimate what the Cadillac of jobs would look like... and what the minimal viable product would be - specificing how much material would need to be used, at what cost, and where relevant, potential discounts (for example, if the boards were not rotted, it would cost us less for labour to dispose) He also said he would be onsite for the entire duration of the re-roofing.
The roof had about 3 and a half layers of shingles, including the original cedar shingles! Additionally, as our house has mansoor sides that will hold up for a while longer, his advice was to leave it for the time being - we really appreciated that he didn't try to up-sell. Ilir and his team was booking about 2 months out, so we decided to wait.
Ilir and team arrived at about 7:30 in the morning to start setting up. They took the roof right down to the boards, installed new boards, roof ridge venting, shingles, and patched our flat roof all in one day.
True to word, Ilir was there for the entire 13 hour duration- staying longer to finish off the final touches as he was concerned of rainfall the next day. He also sent me the pictures of the whole process the next day on whatsapp.
The only feedback I have is that the office staff is a little confusing, as it seemed like I was dealing with multiple people - however, the moment I said my address, they knew exactly who I was, so it really didn't affect the work-flow.
It's been a rainy summer, but so far, so good!