Appliance Repair Crew Inc.

Called about dishwasher repair. They promptly came out, BUT OVER PRICED for simple service!! Now today I get an email claiming $400 in parts needed for a 4 year old high end dishwasher. Wow!

Called to have my washer diagnosed to see what was wrong. Tech did a visual inspection for a few seconds and shook the drum of the washer for a few more seconds, and said it would cost additional 295 in labor to take a better look because the drum was shaky. Parts would be extra. I was flabbergasted to say the least. When I called to book a "service" appointment, I was told that the tech would assess the machine and determine exactly what the issue is along with estimated costs. If I decided to go ahead with the repair, they would waive the 90 dollars service fee. That is not what happened. I paid 90 dollars for the tech to come to my house for barely 10 min to do a quick visual check and shake the washer drum only to be told that they need an exorbitant amount of money more to perform the assessment that they said they would do for 90 dollars. And the tech still didn't know exactly what was wrong with the machine. They wanted almost 300 dollars more to actually assess it. The company is not transparent about this when they book the so called service call. Complete sham. Beware.

Tech showed up at aprox 12.30 got right to work done by 1:00 I needed a part for my fridge which he had, installed the part fridge working was told the call fee would be $95. it was 295.00 the part cost me 357.00 I priced on amazon retail $25.00 I will never use this service again a new fridge was only 1,200.

Dismantled my dryer and put back together incorrectly. Said my washer needed a new part and would come back to install free of charge. Quoted me for the part at $550. Was able to get from manufacturer for $125. When I called to schedule installation the dispatch said I needed to pay $250 more in labor...and do over the phone. Was able to get the manufacturer in and turns out I didn't need the part after all and the technician had no clue what he was doing. Do not use this service.

My Lg Fridge less than 3 yrs not cooling. Called these guys. Technician came and cleaned the compressor of some dust and sprayed a liquid to check for leaks and did some continuity check on the main logic board. He said that should fix the problem. 265.00 I approved the service under the assumption that my fridge would be fixed. He said give it 24 hrs because of the new technology. After 16 hrs the fridge still was not cooling. He said if it does not work after 24 hrs the compressor will need to be replaced. I can't believe after 265.00 these guys were not able to definitively to diagnose my problem. Would never call this company again. Would not recommend. Please proceed with caution when dealing with this company.

Was given a window of 12-4. Showed up just after 12. Was professional, quickly sourced the issue and repaired. Saw something that could be improved and did the work at no extra charge.

I called on the weekend to get my washing machine repaired that was leaking. The tech came monday morning at around 11 and charged me $300 and left saying it was fixed but a part may need to replaced down the line. The first time I tried to use it the water immediately started leaking out worse than before.

The same day I called them at 3 pm and was told I would be called back. I called again at 6 and was told I would be called back. No one called me back either time. I sent an email and was told I would have to pay another $275 to get a part replaced. And they wanted half of it upfront as a deposit for the part. Never again.

Great same day service. Repair man found a way to repair rather than me having to replace the dryer. Prompt return service to install new part. Repair man was extremely polite.

It was my understanding that the $79 plus tax would cover the cost of accessing our fridge's problem. Before the technician would look at our fridge we had to agree to pay $295 plus tax (which included the $79). The tech then pulled out the fridge and removed the back panel. We were then told that it was the fan in the fridge (exhaust fan) due to the seal in the middle of the french doors missing a piece. If the fan was inside the fridge and the missing seal is also in the fridge why would the control panel need to be opened? Why did the cost of accessing our issue go from $79 to $295?

During the assessment our fridge was unplugged. When it was plugged back in, it was 14 degrees. Overnight, the fridge was still 14 degrees and we lost all our food. Two days later it was still only 13 degrees. Before the tech removed the control panel, the fridge was 6-7 degrees and ice would form. Now the fridge cannot get cold enough.

Ultimately the technician's assessment broke our fridge completely. Up till now our issue was ice forming, now we do not have a fridge at all. When I contacted them 3 times they would not respond to our concern.

Exceptionally professional, very knowledgeable, and very competitive. This business was able to come on very short notice and fix my washer on the same visit. I would highly recommend their services to others.