Appliance Resurrection

Dishwasher, 6 year old, wasnt working properly. Thought it was the heating element but Karl came with new element and discovered that wasnt the issue. He was so determined to solve the mystery, not giving up when I suggested wed have to replace the machine. He persevered and in the end the dishwasher was reset and working again.
He is honest, friendly, professional and skilled. I want to highlight the determination he displayed, because often when a technician is sent by a larger service they really dont care - they get paid and leave. Karl runs his own business and CARES about service and customer experience. It is rare to encounter this today, in my experience, so I was really impressed with Karl and would highly recommend him for any electrical appliance repair.

Karl is very responsive and is an honest repair/install guy. He came and assessed the Samsung dishwasher and told us that doing a repair was going to be the same cost as buying a new dishwasher. We decided we wanted to try to get a few more years out of the dishwasher, apparently Samsung's have a life expectancy of 5-6 years, we decided on the repair hoping to get a few more years out of the dishwasher, only for Karl to discover an even bigger problem while doing the repair, so we caved and bought a new dishwasher. Cost without taxes included service call and dishwasher install.

Our washing machine broke down, not for the first time. Kyle came to check it out and instead of charging hundreds of dollars to fix it, he recommended buying a new one. He showed me what the problem was with our current washer, and why it would cost even more money within a year or so. He was also nice enough to recommend preferred washer brands and good places to buy them. All in all a very pleasant experience and we will absolutely hire him again.

The problem first needed to be diagnosed. Then it needed to be fixed. Karl did an awesome job making sure we identified the issue before ordering a new part which was needed in the end. Working great now!

Karl came and inspected my dryer - downtown toronto - diagnosed the problem, then came back a few days later with parts and fixed it.
Would reccomend.

Great service, attention to details, innovative ideas. The technician exhibited thinking out of the box and good technical knowledge.

Karl recently replaced a cracked glass stove top for us. Karl quickly responded to our initial request and also subsequent communications. He was very personable and a pleasure to deal with. I would highly recommend Karl. Thanks Karl!

I recently had an issue with my ice maker breaking down, and Karl came to the rescue. Despite the part being sold out everywhere, Karl used his connections to source the missing part within a few days. He fixed the ice maker quickly and efficiently. Karl's knowledge and friendly demeanour made the experience pleasant. He even gave us valuable tips and tricks on how to keep our fridge running longer. Highly recommend Karl for any appliance repair needs!"

We needed the washer door casket replaced and Karl offered the best service we could have asked for. He came within a couple of days, got the job done without any issues - no unexpected costs, no unstacking of the appliances required. He was very friendly and professional. Would definitely call him back for any other jobs.

Our freezer stopped working and we needed to know if it was repairable.
Appreciated the freezer taken apart to see the issue