Called to have my washer diagnosed to see what was wrong. Tech did a visual inspection for a few seconds and shook the drum of the washer for a few more seconds, and said it would cost additional 295 in labor to take a better look because the drum was shaky. Parts would be extra. I was flabbergasted to say the least. When I called to book a "service" appointment, I was told that the tech would assess the machine and determine exactly what the issue is along with estimated costs. If I decided to go ahead with the repair, they would waive the 90 dollars service fee. That is not what happened. I paid 90 dollars for the tech to come to my house for barely 10 min to do a quick visual check and shake the washer drum only to be told that they need an exorbitant amount of money more to perform the assessment that they said they would do for 90 dollars. And the tech still didn't know exactly what was wrong with the machine. They wanted almost 300 dollars more to actually assess it. The company is not transparent about this when they book the so called service call. Complete sham. Beware.
- Approximate cost of services:
- $90.00