Answered my query through the homestars site within 20 mins, there same day; guy was very friendly. The issue was a diswasher not draining. He suggested a drain hose cleanout; he did not guarantee this would solve the problem; but said it likely would, I agreed, so fair enough. At the end of about 90 mins work he was done, said it was at least temporarily fixed and I could decide if I wanted a new pump if it failed again, which would have to be ordered etc. After he left (leaving dirty towels scattered around) I tried the dishwasher - and of course it didn't work. I would imagine this is a company that has a ton of random guys on their roster, manages a homestar account very efficiently and scoops up business from people who hope for a quick outcome. New dishwasher on the way.