Max Appliance Repair

The washing machine pump was broken. The technician had to replace the pump and take two socks that were stuck inside the machine. He tested the machine and made sure everything worked properly. Eugene was very professional. He did an amazing job!!!

Freezer unit (of bottom unit freezer) was leaking water. MAX team came on time and quickly diagnosed and solved the problem of the blocked drain and restored the freezer unit better than before. All work was handled by both men (Evgeney and partner) and they left my fridge and my kitchen in great condition. Both men were very courteous and knowledgeable.

Evgen did a fine job, he was very polite and took the time to explain what was wrong with my fridge, what work needed to be performed and how much it would cost. He cleaned up after himself and thanked us on the way out.

I had Yevgen (Evgen) visit me the same day I called about a problem. My Washer / Dryer is a ventless Ariston which gave me an error about draining and also takes 8 to 9+ hours to moderately dry a small batch of clothes. They usually come out hot and damp.

When Evgen arrived, he was friendly and personable. He took a look at the machine's hoses, filter and pump, which I had already drained the front before arrival to expedite the situation.

He then took out the pump and tested it. It sounded fine out of water but he noticed a bit of that at the back of the pump where water should never have gotten through. He figured there was a tiny leak in the seal which caused the pump to lose power and not drain. It was $225 plus tax for labor, and another $130 for the pump which he had on him.

He then opened up the top of the dryer to check if there was something else with the heating element or other components, which upon a visual inspection did not seem to have any problems. He then ran a test wash cycle and one of the supply hoses started leaking. He tried to fix it with a silicone seal but that didn't work so he replaced the pipe at another $30.

We then ran the test again and the pump was louder but supposedly more powerful than the previous one. It drained just fine. I ran the dryer mode for a batch of clothes and its back to 3 to 4 hours (the standard with these things).

I would recommend Evgen again due to his care in doing things properly and taking the time to do it right.

However, the markups on the items are high and as we do not have the foresight to buy the parts ourselves before the repair, we cannot do much about it. The new pump does not have a plastic coating on the steel like the old one and these are available for $50 to $100 online. I was hoping bulk orders from a company reduce the price of the product to them where the savings is partially passed on to the customer to remain competitive.

I would strongly recommend Evgen again for washing machine repairs!

We called max appliance repair based on their Home stars rating and we are glad we did. Ilya our repair technician was able to come the very next day. He was professional, courteous, and his work was meticulous. Ilya was able to diagnose the issue within minutes and fixed the problem that night.

Thanks max appliance repair

Fantastic service, very knowledgeable about all appliance types and, was extremely courteous and very professional. Would highly recommend this service to others. Was able to come same day which was really appreciated.

I call at 9h30 in the morning and the problem was fixe before the lunch time. Evgen was sent by Max Repair. He showed up on time, was friendly, efficient, very pleasant. Evgen got right to work, identified the problem and fixed it.

My tenant's fridge was running warm. I tried a few things but realized I could not solve the problem. Max Appliance made my appointment right away, and Yury arrived on schedule, calling to give me notice as I had requested. This is important because the last thing you need when you have to fix something is the wild card of somebody not showing up on time or at all. Anyway, Yury was very communicative, which I appreciate, since I like to learn all I can about what has broken. He promised the new part for the next day, but then found it unexpectedly and made the effort to double back and do the repair immediately. Yury is a gem of a person AND extremely smart, and I will request him for any additional appliance problems I have.

Very good experience from start to finish. From the moment I called to make an appointment to meeting Ilya who trouble-shooted the problem, ordered the part and repaired my oven all within a couple of days. Kind, courteous and quick.

Evgen was sent by Max Repair. He showed up on time, was friendly, efficient, very pleasant. Evgen got right to work, identified the problem showed us the part that needed to be replaced and was very knowledgable in suggesting getting that sorted before turning the oven back on and potentially creating a bigger issue. Sort of process of elimination stemming from the original issue...
Ordered the part, said it should be in on Monday (it was Saturday) and he'd come back and install it. Got a call a couple of hours later that he was able to pick the part up. Came back, installed it quickly, finished up and was out the door all in a day. Reasonable prices, great service, and quick. Would use again.