Furnace Family

They young man did n excellent job in checking to make sure everything is okay..very polite and trustworthy....

Showed up on time and set to work immediately. After finishing the job he gave us a good report on what was done and what we should do in the future. He was pleasant and left the site tidy.

We required an airconditioner to be purchased and installed.
Dave came over to give the estimate. He is extremely knowledgeable in both their products and installation. Thairconditioner was installed about 9 days later.

The techs were knowledgeable and did excellent work. The installation was neat and clean with minimal disruption.

I would highly recommend Furnace Family for air conditioning work. They have good products and very knowledgeable installation techs.

Our Hot Water tank gave out and we needed a quick replacement.

We had used Furnace family in the past and had good service, and decided to use them again.

They came out the following day, and we discussed the options. We decided on a Tankless system with a small reservoir for instant hot water.

Where we thought that it would be several days to get the install, they were able to fit us in for the following day.

Everyone from the Front office, Sales, and installation were a delight to deal with and made us feel comfortable on the overall transaction. Installation was quick, and they cleaned up the entire area after installation.

While expensive, we feel the expense and monies paid were worth it.

They charge arm & a leg for service call & dbl for parts.
If i need to get a plumber or someone for my water heater, they will not be called again, unless the part I paid for doesnt work under warranty.

Furnace family was great from the start. The booking agent was kind and able to book a technician in right away.

The Technician, Scott, and apprentice, Ethan, arrived 5 mins before their scheduled time. They put on little boot covers when they came in. They listened attentively to the concerns and asked great questions about when the issue was most obvious, and things. Great detective work.

Sadly, not good news on the furnace. However, they were kind about how they presented the bad news and showed multiple images showing the issues of breakdown and concern. And why they recommend replacing the 30 year old furnace. They promptly sent two quotes and the cost of replacing the furnace and motor. Discussed the features snd benefits. Then reminded us that the service call would be credited if we bought a new unit from them in the new 30 days.

I would highly recommend Scott, Ethan, and the Furnace Family for their kind and honest help.

Very informative service rep. Took time to explain what was wrong. Very efficient worker. Great job.

It was a pleasure dealing with Furnace Family from the initial meeting to get the quote through to the install. They do quality work. I would use Furnace Family again and recommend them to anyone.

From the beginning to the end of the air conditioning installation, Aaron and everyone I dealt with at Furnace Family were wonderful to deal with. Aaron took the time to address all my queries and concerns. Did a fair bit of research, and obtained several quotes but Furnace Family offered both the best value and the best solution: a quiet, compact, energy-efficient Daikin Fit. The installation proved to be more challenging than anticipated (due to the house itself) meaning that what should have been a one day job ended up taking four. Furnace Family took the time necessary to get the job done with no complaints, no rushing, no cutting corners. Would certainly recommend them to anyone and will be using them again in the future for HVAC work.

Excellent service. Friendly and knowledgeable.
Cleaned up took my old furnace. Showed me how to change filter.
Relocated water tank pipes . Strongly recommend furnace family.