Furnace Family

I left a bad review after a bad experience with their install-which I paid in full before the work was done. The manager said he was reluctant to send his crew to complete the job they didn't finish. They refuse to answer my questions. Horrible.

I should have hired Romaniuk.

We are very happy with our ac instalation. Everyone was super friendly and everything went smoothly. Would recommend for sure!

The team at Furnace Family provided us with top notch service from quote to the completion of our install. Aaron who provided our estimate was great and helped us immensely with our CEIP application. Once our project started all the installers (Robin, Mitchell, Scott & Ethan) were punctual, professional, courteous and answered any questions we had. The quality of their installation was very high and they left our home as clean as when they got here. Great work all around.

The technician arrived on time and explained everything that he was doing very clearly. The A/C was not operating at peak efficiency so he did what was necessary to remedy that and it is now functioning properly. He did an inspection and tune up, and topped up the refrigerant! Great service at a fair price!! I would highly recommend Furnace Family.

My ac unit stopped working when temp outside was 37!!! I called Furnace Family and the technician knew immediately what the problem was and repaired it very quickly.
In all my dealings with Furnace Family, I have always been impressed with their efficiency and expertise.

I have used Furnace Family 3 times. They replaced my 18-year-old furnace and my 11-year-old water heater and I just installed AC. I find their honesty and customer service refreshing and its why I will be a lifelong customer! I commend all of them, beginning with Li, Sarah, Alanna, Sierra and Aaron, through to Robin, Mitchell, Chandler, Grant, Scott and, of course, Ethan!

There is ZERO stress dealing with this business! They are professional, very knowledgeable, prompt and friendly. They pulled the necessary permits and then emailed the info to me for me to contact 311 for inspections. They filled out the warranties (which is a big deal), and emailed all the pertinent details.

They answered all my questions and treated me like I was family.

Thank you, Furnace Family!

Your biggest fan, Nadine

Professional, well priced, capable. Thank you to Chris who handled the repair. Will recommend this company.

Great service from start to finish. Excellent personal interview and recommendations on what was needed. Came on time. Excellent and quick installation process. Very polite and friendly installers. All went very smooth and professional.

Booking was easy through Rumi and follow-up was immediate - appointment made, reminder day before, notice on their way on the day and very friendly staff arrived on time. They were thorough, efficient and kept me updated on what was being seen (2 furnaces). A complete check list upon completion and easy e-transfer and all was done. Highly recommend for cost, efficiency and service.

We just recently had our air conditioning unit serviced by furnace family. I would highly recommend them. The technician arrived on time as planned, explained in detail everything he would be doing, and completed his work in an efficient manner. He was friendly, professional, and answered all my questions. The price was quite reasonable as well. I am very pleased with furnace family and plan to utilize them for future AC and furnace maintenance.