Furnace Family

Our old humidfier, installed by previous homeowner, wasn't doing the job. A call to FF and they scheduled a replacement to be fitted in three days. The installer turned up on time was friendly and efficient, answered any questions I had and left everything clean and tidy. The cost was actually a little less than I'd been quoted by phone.

My furance did not work and Family Furance sent the service tech Chandler to my house. After a couple minutes found out why my furance did not operate. He used the scope to check my furance heat exchange and found there was the crack. He recommand the replacement of the furance.
He spent time to explain with patience to answer my questions. And made the schedule to replace the furance next morning.

Scott and Ethan arrived on time today and were very polite and informative. Scott explained why a new toilet was required, worked out the cost and guessedtimated when this could be done ( it could not be done for several days). Was told it would be cheaper elsewhere and helped me contact them.

What else could a person ask for? This was terrific!!

B Gordon

The furnace technician was very helpful in advising me and showing me how to use the furnace humidifier, change furnace filters, etc. I really appreciated his advice, as I'm better able to take care of these things on my own, now.

The furnance company is is a great company to deal with. Right from the initial contact through the installation and follow up. The installers were on time, clean, honest and did a great job.

There was a "hiccup" in the process and the managers at Furnace familiy remedied the situation beyond my expectations.

Thanks. It always great feeling to work with a trustworthy company.

From the time that we asked for an estimate, it was very quick. Jamie was a super knowledgeable person that answered all our questions and did a good job of the sales end of the project. We felt very comfortable with him and felt we would be taken care of through all aspects of the process. We did get 2 other prices but none compared to The Furance Family experience.
Installation was great. The crew was punctual and cleaned up very well. We are very happy with our new furnace.
I would very much recommend anyone using The Furnace Family.
Jeff Lockwood

Chris was on time and very efficient. Called on Monday & fixed the next day.

This is second time I am using Furnace Family for my needs.
This time for my Hot Water Tank replacement they provided great service as expected!
Good Price, great communication, next day install ( 1hr off/on time)
Can recommend company for all your needds.

Furnace Family replaced our aging furnace with a Lennox 296EL. Their price was very competitive, but what sets them apart from other companies is their customer service and their technicians. Over the years, we have used many companies, and Furnace Family is the first one that we wanted to do a review on to spread the word. If your looking for any HVAC work to be done, contact Furnace Family, you will not be disappointed !

I have been the victim of two installations to upgrade my home from obviously bad companies. Furnace Family have repaired and replaced all the work and I am comfortable that we are safe, warm and the work was quick, to my satisfaction and looks good. Thank you