Furnace Family

We had an annual maintenance service done on our 2 furnaces. The work was completed efficiently and thoroughly. Job took about 1.5 hours.
Communication was very good throughout the appointment booking process, reminders before the date, morning of the job and after the job was complete.
Technician was prompt, friendly and respected our home.
Job well done!

Tyler from Furnace Family Heating listen to what I thought the issues was and then went straight to work. He was punctual, efficient and did a great job leaving our furnace in better condition than he found it. He also noted issues about the age of the furnace and water tank without trying to do a hard sell. Really appreciated that information and will look to this company for replacements when the time comes.

He was just fabulous. We were extremely pleased with the service. We will be dealing with your company the next time we need something done. Thank you!

Excellent service, Chris fixed my issue and walked me through some troubleshooting and things I can check/fix myself in future. Very grateful for his help.

The installers were polite, informative and they seemed efficient.
They left our home clean and as if they hadnt been there.

Check my furnace over to make sure it was ok for the winter and replaced the humidifiers water panel so that it humidifies through the winter,excellent survice.

My two furnaces were replaced two years ago and I paid up front. This spring I had mold in my wall next to where the furnace exhaust leaves the house and warm and cold air meet. When I had a contractor come in to check there was no insulation between the wall and the outside wall. Furnace Family people didnt bother to put insulation there so when hot and cold met water leaked and mold formed. Greg came out to look and he said he would call me back but that was in May. I havent heard from him and when my furnace was serviced I asked and I was told he no longer works there. This is what happened to the guys who installed my furnace poorly . They also no longer work there. Coincidence?

They arrived on time, but had to go and get parts, then come back, would've been nice to not have to do that. The repairs were then completed in a timely manner. Quoted price was honoured.
The workers were friendly and cordial and we appreciate their service.
We would not hesitate to use them for furnace, A/C, or plumbing repairs again, and would not hesitate to recommend them to anyone.

Great service and installation. Staff were right on time, very friendly, organized and clean. Job well done.

From start to finish, the team did a great job installing and explaining. Looking forward to using my new ac