Ron in Edmonton

Our Hot Water tank gave out and we needed a quick replacement. We had used Furnace family in the past and had good service, and decided to use them again. They came out the following day, and we discussed the options. We decided on a Tankless system with a small reservoir for instant hot water. Where we thought that it would be several days to get the install, they were able to fit us in for the following day. Everyone from the Front office, Sales, and installation were a delight to deal with and made us feel comfortable on the overall transaction. Installation was quick, and they cleaned up the entire area after installation. While expensive, we feel the expense and monies paid were worth it.

Had a concern with our furnace not lighting correctly all the time, and with winter closing in, it was concerning. Had used Furnace Family to install our AC and they did a great job, so I called for my furnace concerns. Phoned in at 9:40am to ask for someone to come out. By 10:12 a tech was calling to come in and check out the problem, he arrived 10 minutes later and work was all completed by 11:15. Problem found, identified and fixed to our satisfaction Very satisfied by the response, the tech and the overall experience.