Reliance Home Comfort Calgary

Our Rinnai tankless hot water heater began leaking on Sunday. We called the company that installed it, Sundace Plumbing, when they opened on Monday morning. They said they were too busy to repair it that day and to try A&B plumbing. A&B told us they would send someone out on Tuesday between noon to four. We got a phone call on Tuesday at 3pm telling us if it's leaking you will have to replace it and to call Plumb-Tec to repair it. So we call them with no answer. We tried Arpi' s they said they're booked up until November. Meanwhile we've missed an afternoon of work and the leak is getting worse. We saw an online ad for Reliance and gave them a call. They sent out Mat Laine the next morning at 8am. He showed up on time, explained their tankless system and the cost, then booked the installation for Friday morning. He tried his best to get it on Thursday, but we were just happy to have it fixed in days, not weeks! The installers, Darren Macdonald and Daryl Oaks came out on Friday morning right at the start of the time frame promised, 9am. They did an excellent job of installing the new tank and explained how it worked. They also told us our original system was installed incorrectly causing the leak so I guess that's why Sundance passed us off right away and when we called them back denied ever installing our system, even though their name was on the City of Calgary inspection sticker on the unit. It's nice to find a company that stands behind their work. We highly recommend Reliance their staff were all friendly, personable, and above all else knowledgeable in what they do.

Issue has been resolved by the Reliance Home Comfort. We are happy with solution provided by the team and have accepted the terms of the solution. Communication has been consistent and frequent.

I had a furnace replaced and a new air conditioner installed. Brenda was very knowledgeable and helpful and worked out an amazing deal. The installers Zack, Pete and Ralph came on time, with plenty of drop sheets and kept the whole area clean. They were very competent and professional. A couple of unforeseen modifications were handled expertly. All wiring, pipes etc. were neatly routed and even some old odds and ends were cleaned up. The end result was beyond my expectations. Excellent job! Thank you.

Our service man was Phil Latour team member # 950
Phil put in our Furnace three years ago. I wished we would have fill out this survey then! Phil continues to make us feel special as his customer service and knowledge on the job shows that he is a professional from start to finish! Thanks Phil!

Great service and cooperative attitude.Firstly Ms. Lina explained the whole process to my wife and completed the form. She also spoke to me on phone. Then Mr. Jason, the technician amazingly installed without creating any mess in the house. I will highly recommend them.

Completely satisfied from start to end. Reliance gave me the best quote by almost $1000 and I got 3 different quotes before choosing a company. Brenda was the best sales person I met from the different companies and she answered all my questions and even responded to text messages later that evening for small details.
On install day, there was a small mix-up with the gear in their trucks due to an issue that morning so the install took slightly longer than expected, but Darren and Rob kept me up to speed and one of them stuck around to get work done while the other went to pick up the missing part. They were both friendly and they did everything to keep the house clean.
We did the install in June and loved having AC all summer. I would call Reliance first thing if I ever move to another house without AC.

Had Reliance come out to quote and install an AC unit.

The install was fantastic, Zack was a champ and did a really awesome job!

I wish I could have had a glowing review for the salesman Matt however. I was not at home when he came by, and he spoke with my wife about our requirements for an AC unit. He proceeded to scare my wife into thinking out 15 year old furnace would die any day now, and it was vital that we change that unit out, lest us and our young children be left in the cold this winter. Not to mention that if we sold the house, the new owners would demand it be changed out anyway prior to the sale because it's too old. I came home to an upset wife, thinking we had to spent $6000 more than we wanted to because we "had" to replace the furnace right now.

Thankfully I was able to calm things down, and when Matt came the next day to sign paperwork, I was able to inform him that we only wanted AC, and that the furnace was fine.

Matt also filled in some $$$ related parts of the contact paper work only after he had asked us to sign, and was visibly upset when I confronted him on that fact, saying its bad form and underhanded to to something like that after the contract is already signed.

As a side note on the furnace, I've had an independent HVAC technician out to look at it, and agrees with me that there are many many years of life left in it!

Long story short: Happy with the product, very very very happy with the install and installer, very unhappy with the greasy sales guy and his scare tactics. Reliance seems like a good company, just watch your sales guy like a hawk, and don't worry about the install, that will go smooth!

Very happy with everything from the initial home consultation to the complete installation. They were very courteous and accommodating with great pricing. I have already recommended them and will be happy to use them in the future when needed. Our installer Zach was amazing as well.

my husband cannot stop looking at our new furnace.Darren & Daryl were awesome,very professional and did a really great job. They arrived on time ,worked well as a team.and kept the work space very clean. They made the installation look like it was ment to be there. Thanks guys good job.....Rob & theresa