Reliance Home Comfort Calgary

Quite possibly the worst company out there in terms of reliability, which is funny based on their name.

1. Sales guy (name redacted0 came out, took some measurements, talked in circles about what we were to receive. Wrote up the sales contract and went on his way. We were promised a Saturday all-day install for both new furnace and AC unit
2. Installers (sub-contractors; I wish I could remember the name of their company) turned up on Saturday, said that they didn't have all of the materials and were just going to drop things off, and would be back next week. That was a no-go by me. They started the job installing the furnace, and we agreed that they would come back at 4:00 on Wednesday to finish the AC install.
3. Wednesday rolls around, they pitch up at 5, and say that it's going to take a few days to get the AC installed as they have all of the materials, but can't get the AC into position without a cherry-picker.
4. At this point, I fired them for the job. I called up Sales Guy to let him know. He didn't seem to care.
5. I then called The manager at the time to agree on a settlement. We went back and forth, and finally settled on cost of materials. I was told that the warranty would still be valid for the Furnace and Thermostat.
6. Flash forward to the warranty coming into effect. The thermostat has been flashing "call for service" every day, and sets the temperature to either 2oC or 28oC. So I called for service:
6a - Called on a Friday and got transferred to Some Lady's (name redacted) voicemail; no call back
6b - Called again on Monday morning and left a message on the general line
6c - Called again on Tuesday and finally got someone. I was able to set up a call for Friday morning between 8 and 12. I called Reliance at 11:50 as I had not seen an installer turn up. They said "oh sorry, an emergency job came up" and offered to reschedule for Tuesday next week. Again, no go for me; my thermostat not working is also an emergency as I cannot seem to set the temperature reliably.

So, tl;dr; Reliance are figuratively the worst company ever.

I am now going to hire an independent to buy a new thermostat, come and install it, and then I will pass the cost on to Reliance.

I am terrified if my furnace stops working lest I have to use Reliance again for anything.

Also - we hired Action Furnace for the AC work; they came out on the day they promised to, did the install quickly and painlessly (no cherry picker required), and then invoiced me for the work they completed. That was easy.

Thank you Darren and Darryl getting the job done in a good professional way. Showing me inside and outside for the installation and how to maintain. Good explanation in details.
Fast, clean, team work, quick.

Janice was prompt, professional and knowledgeable. Our experience with her was enjoyable because she took the time to explain the differences between brands and models. The original scheduled installation date was set about 2 weeks from our appointment date due to some personal reasons.

The following day, we identified an availability in our schedule so I called Janice to see if we could bump the appointment up. She still remembered us and even offered to make it happen the next day when she got into the office. We were grateful that she entertained our request even though she was on her way to dinner.

Darren and another guy (sorry I forgot the name) showed up a few days later to do the AC install. They showed up a little early and was able to put the unit in our preferred location. They took care to keep the house clean and even gave us a warning about loud noises before continuing with work.

It's been a few weeks now after the install and we are still quite pleased that we have made this purchase.

we had a new furnace/AC installed on weekend of July 26. The two installers did a great job.
Throughout the weekend, I noticed that the "heat" option was not available on the thermostat setting. I looked through the owner's manual with no instruction to do this. I called the 1-800 Honeywell # and they spent 20 min and could not solve the issue.
I called Reliance Comfort, the lady on the phone took my info and said a tech would contact me, ASAP. It was no more than 2 minutes later, when Skylar called me back. His first words after I described the issue was; "Oh, I know this particular model of thermostat like the back of my hand.." Skylar walked me through it and we had it fixed in less than 2 minutes!
Thank you, Skylar!! You rock!!!

I had read earlier reviews about Reliance and was quite excited to deal with them. That excitement has not subsided. Brenda was AMAZING and FANTASTIC! She explained everything to me so that I could understand and then explain to my father, who was so impressed that they are considering getting an air conditioner after not having one for 40+ years! Brenda knows her stuff and cares about explaining things to her customers. When the installation crew came out today, my satisfaction with Reliance continued, Zach and Matt were fantastic. They worked above and beyond to make sure that I was satisfied with their work. They were clean and neat and showed respect for my house and property. They put in lots of extra work to put my AC unit in a difficult location that other companies had refused to do saying that it was too difficult. I have recommended Brenda to numerous friends (and family) and would definitely make sure they ask for Zach and Matt to come to complete the job. When i need to have my hot water tank replaced I will have Brenda and hopefully Zach and Matt come back.

A great experience - starting with Janice who was very informed and did a good job selling the project along with Chris who provided technical details specific to my project. The installers (Darren, Rob and two others whose names slip me - sorry guys!) were very professional, courteous, and dedicated - they stayed until after 9pm on the first day of the install just to ensure that my thermostat was properly installed and that the furnace operated properly - even after Darren was forced to leave early due to an "all-thumbs" incident, and then returned on Sunday (yesterday) to complete the A/C install. A well executed project, with good interior floor protection and cleanup afterwards. The only miss was that the humidifier was on the quote but did not make it to the work list and will be installed on a separate visit.

The reliance sales person was quite knowledgable. He was honest about what will be right for my home and didn't up sell me when my house on on the fence between a 3.5 ton and 4 ton. I only had to wait 2 days for the install. I did have the A/C unit ice up the next day, but the techs came out right away and fixed the issue. Overall I's satisfied with their service.

Our experience with Reliance has been wonderful. Everyone was great to deal with from Janice Martin who was very informative and answered all our questions while not being pushy to the installers Darren and Rob who were fantastic. They were very friendly and knowledgeable and make sure everything was done right and they did a neat clean install. This company knows what customer service is all about. It was great to come home on the hottest day of the year and have a cool house. Thanks!!!!

Was able to get someone out to our home the same day, which was not the case with other companies. Lorne from Reliance was great. Punctual and extremely helpful. I will use Reliance again for sure.

The sales person Brenda was excellent. She knew her product and was very friendly. There was no pressure and I did not feel as if she was pushing the product on me. I would recommend Reliance Home Comfort based on Brenda's expertise and the product line.