Cozy World Inc.

The company was great to deal with from start to finish. Email communication with Cecilia was prompt and the service technician was on time. He explained my issues with my heating system. I was really happy with the results. If any issues arise, I will contact Cozy World again.

We just worked with Cozy World Inc. for the second time to install our Tankless Water Heater and I can't recommend these guys enough. Our installation team led by Saeed was absolutely fantastic - in fact, he remembered he had been to our home 3 years earlier to install our new furnace! Not only was he incredibly detailed, helpful and kind to work with, but he gave us tips for how to extend the lifetime of our AC unit as well. We will continue to rely on Cozy World and I can't recommend them enough. Thanks Saeed and team

I started looking for reputable HVAC vendors when my 15 year old Lennox Elite furnace started to exhibit intermittent blower issues, and my Lennox AC of the same vintage was leaking refrigerant. I interviewed a handful of them and Cozy World came out on the top of my list.

Firstly, they are an authorized Premier Lennox Dealer. Do your homework because many companies aren't authorized! They have been around for over 30 years, unlike my original installer who is now MIA and unreachable. I needed a company I can find if I run into any issues down the road. And somehow they are also able to provide massive discounts. I got an Elite Furnace + Elite AC for almost similar price as some junk builder/entry models from another company!

However, price wasn't the biggest factor for me. What sealed the deal was the knowledge that Boris was able to impart during the quotation process. He explained very clearly the differences between the Lennox lineups and answered all my questions no matter how stupid they were. He never tries to upsell. Heck, I upsold myself by reading stuff on reddit. He was also the only one offering to install 5" filters which would increase the lifespan of the system due to better airflow. This is real guys. Look up "Project Farm furnace filter" on Youtube. Furthermore, he offered an original Lennox Aluminum coil from the get-go, and not some copper/alu junk from Aspen or ADP that leaks in a few years. All this was backed by a 3 year labor warranty which was better than some offering only 1 or 2.

Then came installation day, and the two Persian giants Saeed and his friend (forgot his name) arrived delivering equipment that were brand new in box. They spent an entire day meticulously installing the new Elite furnace and AC. You can tell the amount of experience they have when you watch them work. They handle sheet metal like those chefs in the food truck. I saw them carefully leveling each equipment, clean out the duck work (due to humidifier filter that was never replaced.. my fault), connecting the system to my Ecobee, and helped me make my existing Honeywell humidifier work like new! I also liked how to reused the outside patio stone from the previous AC to raise the new furnace from the ground. Lastly, they do a good job at cleaning up the space after they are done. It's these little touches that mean all the difference.

Unfortunately, a day after the install, I noticed a high pitch whine from the new variable motor furnace. When AC is on, it's very quiet but when heat is on, the high pitch noise gave me a headache. I raised my concern to Cozy World and Cecilia got back to me right away to relay the question to the installer. Saeed then called me and told me that it is likely a defect with the exhaust fan. Cozy World then ordered the part (under warranty) and scheduled a technician Ramin to install it. Once Ramin swapped out the exhaust fan with a new one, the entire system became whisper quiet no matter what mode it's in. Truly night and day difference. It is nice to see a company that stands behind their warranty and doesn't ignore calls/emails when issues arise. I understand now why they have the "Award Winning" stamp on Lennox's website.

All in all, Cozy World provided me the best of everything from pricing, to equipment, to installation and to service. I will definitely be recommending them to all my friends and family!

Cozy World contractor did a quick look at furnace room and determined issue was with outside AC unit. He even had the part required to completed the repair. Total time to repair was less than an hour and cost was $316.40 tax-in. Contractor was very courteous and efficient. Would highly recommend this business.

My water heater broke. I tried to get replacement, but couldn't find parts for it. Instead, I called Cozy World. It's funny because his partner was the original installer of my gas line. Although they were a little higher than others, I went with them because they had a fantastic reputation. They were quick and their work was beautiful. Hot water is flowing again!

I had a great experience with company from sales to actual installation of new AC.
Team was polite and respectful.
Thanks to Saeed, leading installer for advising me and correct problem from installation done by competitors.
Its a right company for proper installation with really computable pricing
Vladimir

UPDATE:

After reading my initial, Fred immediately reached out to me and offered a resolution.

After they received the replacement part, the technician came the next business day to install it. In addition to replacing the compressor, the technician thoroughly checked the rest of the system and noted that the fan speeds were too high and returned it to the factory settings.

I'm still uncertain about what happened with my AC unit, but it doesn't matter. What DOES matter is that Cozy World was quick to respond, and I received great customer service from Fred. I was reminded of why we decided to work with Cozy World in the first place.

Original Review:

We got our AC and furnace installed by Cozy World about 5 years ago. Everything about the installation experience was 10/10. I have already wrote a review for the installation service.

This review is for the maintenance service. A year ago (April 2023)our AC unit stopped blowing cold air. We called Cozy World for service and they were quickly able to identify the issue was a leak in the coils. So we got the coils replaced under warranty and paid for the labor.

In April 2024, Since the coil replacement was warrantied for a year, I called Cozy World for a routine maintenance/check up to ensure that everything was running to spec. The technician was at my place for about half an hour, and told me that everything was working as it should.

When I turned on my AC for the first time this season, I noticed that the AC wasn't running efficiently (the air from the vents wasn't that cold). I called Cozy World to follow up since the technician said everything was working to spec. Since Cozy World wanted to charge me to have the technician come out again, I deceived to get another opinion. And, I am glad that I did. The technician from the other company spent 3 hours taking various readings and checking components. Turns out when the coils were replaced, they overfilled the AC unit with refrigerant which ultimately damaged by compressor.

I am not sure what measurements or readings were done during my maintenance, but I am surprised that the technician wasn't able to identify the over charged AC unit or that my delta temperatures were below specs.

I first contacted Cozy World in 2014 because we needed to replace our AC. We decided after listening to Fred thoroughly explain the advantages of changing our Furnace at the same time , to do both . I posted a review back then extolling the virtues of the company, the installation process and the speed in which the job was completed , not to mention the follow up ' after care ' service as well.
As fate would have it on the exact 10 year anniversary of the date of install - our AC broke. Go figure ( parts are only covered for 10 years ) . Naturally I called Cozy again . They came right away and saw what the problem was ( no Frion ) because of a leak in the coil . THIS I appreciate about Cozy- they are honest and upfront with what your options are . We were told that we could replace the coil for a certain amount of money or just replace the entire unit . My husband figured much like as Used Car , once one thing goes m inevitably other parts will start breaking down , so it would be best to replace the entire Unit . Money is tight for us right now , like most fellow Canadians , but as I sit here in my 21.5 degree home while the humidex outside is saying its 42 degrees . I am glad that I did not hesitate to call Fred and his Cozy World Team again.

Had I known replacing an AC was this simple, I would have done it a long time ago. Mehdi and Parsa were wonderful! they removed the old unit, placed the new one in a new location. They worked through rain and darkness. I even needed to have a new thermostat installed, and Mehdi kindly did that for me, even though they had already been there for over 4 hours. I did not have a new filter in the furnace. Mehdi recommended that I get a new one so he can test the AC appropriately. I bought a new one, and he came back another time to test the unit.
They were too friendly, kind and professional. Highly recommend this company.

Hi Fred,

Just want to express my utmost gratitude to you for helping me to replace my tank water heater with a tankless.

You took my call, came on the same day to prep for the work, then just removed old & replaced new the next day exactly as what we discussed.

Cant get any easier than that. Thanks you so much!

Regards,
Josh