Appliance Repairman

DO NOT CALL THIS COMPANY under any circumstances. 300 plus dollars for a 20 min. visit - did not attempt to repair the machine because he needed a part that took a month to locate...the part was quoted at $550 plus install. I called AEG to find out how much the part was really worth and was told it would cost me $129 retail. He also said I needed a salt water dispenser but i soon discovered that my machine doesn't have a salt water dispenser! Shame on them!

I wish I had read the reviews before booking a service call but who would have thought! Guy came to service machine as it was not working. He said, 'yup, that would be $280 and I will come replace the motor' Husband signed. After looking further decided, he could not fix machine. My husband said well, then if you can't fix it, then I don't owe the $280 bucks". He replied with, well, you signed so you owe it or it goes to collections. Husband wasn't too happy about that. Guy looked further at machine and changed his mind again and said he could fix it. If you read the contract carefully, you now have to pay for the part and installation fee even though there is no labour. A good service company would not charge you $300 to look at your machine (and so call CLAIM to have serviced it). You will then have to pay for the part AND installation fee which ranges from 80-150. But they will never tell you any prices bc they want to order the part first and then if you don't want it, you have to pay a fee to return it. A good servicer will come out for FREE, assess, then if part is needed charge you for the part and labour. Save yourself $300 and DO NOT USE THESE PEOPLE!

You will not get your money back if you try. I also asked about their BBB complaints which they said is pretty good considering they service 80 people a day. Guess what? A GOOD company will have zero complaints bc they don't mislead their customers and they work with their customers to resolve the issues. This is unacceptable.

A REPAIR SHOULDN'T COST MORE THAN YOUR MACHINE! I wish someone could put this company out of business but their business model seems to keep making them lots of money. Shame on them!!

Also the repair guy threatened that once we signed, it would go to collections if we did not pay. My guess is they train their reps to do or say whatever they can to get the customer to sign. Once they do, they threaten if they do not pay. I have never heard of a GOOD company threaten a customer on a first visit with collections. I have heard of GOOD company working with a customers and if not resolved as a very last resort going to collections. TERRIBLE CUSTOMER SERIVCE. I am so glad I can rate a ZERO and am not forced to rate a one.

BEWARE FOLKS! Don't become another victim!!!! Regardless if the company says "You should have read the contract" I still feel very misled. So I am warning you, if you sign, make sure you read it!

BEWARE!! * $300 paid to "quote repair" dishwasher * SAME problem persisted after technician left * Called in and complain and Customer Service didn't even care even after I said I will complain to BBB. Filled a complaint with BBB. This company should be closed immediately.

DO NOT USE THIS SERVICE. They came in, charged me $300 just to drain my washing machine and said it should be fine. When it broke 2 washes later they wanted to charge me another ridiculous amount to come and do the same thing again AND THEN wanted me to pay for parts and labour to do the repair they should have done the first time. Meanwhile customer service is useless. Don't put yourself through the experience of dealing with them.

NEVER USE THESE GUYS! I wish I had read the reviews before contracting them to repair my dishwasher. When contacted on March 7th to repair my dishwasher, a technician was dispatched March 8th. I was quoted an $80 service call, at which point I would receive a quote. This charge was refundable with any resultant repairs. I was advised the cost would be $280, which I approved in writing. After a few minutes with a screwdriver, it was then determined I would need a new drainage hose - quoted at $267.50 plus labour, on top of which my motor would 'probably' need replacement. The math now brings this repair closer to $800 - $900 - to repair a 5 year old dishwasher. My scenario was the same as most people who have used these people. Very unprofessional, with questionable ethics. Repeated emails to rectify the situation yielded no resolution. I feel totally taken advantage of, and have learned....DO YOUR RESEARCH FIRST!

Not what I was told on the phone. They arrived, requested more money than we had been quoted on the phone. The tech was nice enough, not his fault, so we just paid the $80.00 and sent him on his way.

An $80 service charge quickly turned in $280 which did not solve the problem. Was then told I needed a part which would cost me $210 more and take 2 days. The tech was in my house no longer then 15 mins and wanted $600 to fix the problem.

I called another company and they fixed the problem for $160. it was not the problem that the Appliance guy tech told me it was. Brutal.

NEVER CALL THESE GUYS!!! Never make the same mistake I made. I had a problem with my microwave and called them. The person who answered the phone said it would be $80 for the technician to come and make a quote for the repair. I was ok with the price. The technician came onSaturday Feb 1st. He made me sign a paper saying that he needed permission to work on the appliance. Ok, I signed it. After 5 min he told me that it was the thermostat which needed to be replaced. He quoted $316.40 which he said that it had to be paid in advance.
He was supposed to come back Monday with thermostat and fix it. No calls, nothing. I called the company Wed evening, the person who answered the phone didn't know what happened and advised that I should call during the day and speak with the manager ILONA which I did. She was extremely rude and told me that the part and the installation would be $192 on top of what I had already paid. No refund for what had been already paid, signing the waiver I agreed with company terms and conditions, and she started laughing.
I should have read the reviews before calling them, I have never had such a bad customer service ever.
I lost $316 but I am not giving more of my money to this company so I am going to call someone else.

THIS COMPANY IS AWFUL! They charged us $300 to tell us they weren't able to fix it. We complained- they didn't care. The customer service lady ILONA told me I was being rude to her!! They said they didn't have an hourly rate so couldn't possibly tell me how much it would cost. They just looked at the fridge and insisted it was $300. I told them I would complain and ILONA said she could 'care less'.

WHY DIDN'T I READ THE BAD REVIEWS OF THESE GUYS!
Like everyone else on this list, getting a run around. Came to fix fridge, found a freon leak, but original reason I called is the electronics board. Happy to take my money- now fridge is worse than when they arrived... getting run around about head technicians, need to check with this guy, that guy... all the while... our food is spoiling. Typical answer of looking into it.. Worst of it? They seemed annoyed at my calls! No idea what customer experience is... DO NOT USE THEM!!!!