360 Duct

Duct Cleaning
Toronto ON M5R 2E2
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Reviews for 360 Duct

Average customer rating:
5.3 10 (71 reviews)

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RBJ
RBJ
1 review Etobicoke, ON
0/10

Duct Cleaning

Paid for their group discount offer, technicians nevers showed up. Spoke to Rachel at the office who swears techs showed up and left a card on the door - then wanted me to pay $40 more to re-book. Complete sham and disgusting phone manner. Spend your time and money elsewhere!

Approximate cost of services:
$59.00
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Christian Nadavallil in Toronto
Christian Nadavallil in Toronto
1 review Scarborough, ON
9/10

Duct, Furnace and A/C Cleaning

I had ordered a GroupOn to have my ducts cleaned by 360 ducts. My call was returned within 1 day and an appointment was set up for 1 month later. I was given a window of 3pm-6pm on a Tuesday evening. 360 arrived at 4pm and promptly greeted me with their business card. Kishok and Sajith were the 2 technicians and spent the next 1.5 hrs cleaning my ducts, furnace and A/C units (the last 2 services I purchased on the spot). Both gentleman also helped explain my heating and cooling system to me while providing valuable tips and advice on regular maintenance. Their time and expertise were valuable to me as I am a first time home owner and I appreciated their patience and the simplicity in how they conveyed information. Both gentleman were polite, pleasant and professional and went about their work efficiently. I would have no hesitation recommending them for their services and will surely contact them again in a couple of years to have my ducts cleaned. Thank you for your honest and effective work.

Approximate cost of services:
$400.00
What could this company do to improve their services?
The only thing I would suggest would be that when bringing in the big vacuum hoses into a residence, perhaps a little more care could be taken in ensure the hoses don't scrape walls and corners. Some of my walls were scrapped and corners were chipped due to the heavy hardware.
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Johnaton Lakatos from Brampton
Johnaton Lakatos from Brampton
2 reviews Brampton, ON
9/10

Duct Cleaning

Very satisfied. Very polite technicians, amazing work. I purchased a groupon for duct cleaning from 360 duct back in October. When i called to book an appointment i was told the next available appointment was in mid January, i was somewhat upset when i heard that; but dispite that i understood that a lot of people purchased the groupon so i took the first available appointment. I was scheduled for January 25 between 10-12 am, the technicians were on time. Upon arrival i asked some questions about the process just to make sure if they knew what they were doing and my questions were answered politely and in a very professional manner and so they began the job and also i purchased a few additional services from them. I am very satisfied with the job. The technicians were Prem and Derrick. Thanks a lot guys. Dispite the really late appointment date I am very happy with the job will definitely hire them again to get my ducts cleaned two years from now.

Approximate cost of services:
$300.00
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Pedro Tomas from Etobicoke
Pedro Tomas from Etobicoke
1 review Etobicoke, ON
0/10

Duct Cleaning & Furnace Cleaning

The first app. they cancelled on the day of. Then 2 months later they came and broke my 4 year old furnace. It cost $937 to fix and they refuse to pay for it. I spent 2 days with no heat in minus 30 degree weather outside with 3 children. Worst service ever. They promised that they would pay for the cost to fix the furnace, now they refuse to pay for it. Worst Company ever!!!

Approximate cost of services:
$300.00
0 of 1 people found this review helpful.
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Company Response

Hello Pedro,
We are sorry for the inconvenience, however we did not refuse to pay for your furnace. As per our conversation, we had requested for a proof of receipt showing the reason for the repair/replacement of the furnace, as well as the amount paid. Unfortunately you failed to provide us with one. We will still reimburse the cost of the furnace replacement if our request of proof is successfully provided.
Regards,
360Duct Ltd.

George in Mississauga
George in Mississauga
2 reviews Mississauga, ON
6/10

Duct Cleaning

Good technicians and service. However, I ordered with a Groupon in October after construction and they came in February. They cancelled in December and tried to cancel in February, but finally came before coupon expired.

Approximate cost of services:
$239.00
1 of 1 people found this review helpful.
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Daniel from Brampton
Daniel from Brampton
1 review Brampton, ON
0/10

air duct cleaning groupon

I bought a groupon for air duct cleaning. I would NOT recommend this company to anyone. i took the morning off work since I had an appointment for 10am-12pm. The technicians did not arrive until 1:30 pm and so i basically had to take the entire day off work because of their tardiness. I thought they were going to clean the ducts all they did was come in and blow dust all over my entire house. I then had spend a few more hours just cleaning the dust in my entire house! Do not spend money on the groupon that may seem like a good deal. You're better off spending the money elsewhere for better service.

Approximate cost of services:
$150.00
1 of 2 people found this review helpful.
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gharnden@sympatico.ca from Brampton
G. N.
1 review Brampton, ON
0/10

360 Duct Cleaning

I also bought a Groupon coupon October 23rd 2013, first app't Jan 6 2014! The coupon was for my mother-in-laws house in Brampton who is 88 years old. 90 minutes before their arrival on Jan 6th, and after 2-3cm of fresh snow, I received a call advising that if the snow was not cleaned from the driveway there would be a additional charge of $40.00. I scrambled to arrange that. I then received a call from a very upset women (mother-in-law) who said the tech's were present and going to drag their dirty,salty,wet vent cleaning tubes through her freshly cleaned carpets at her expense! The two times I've had this done properly, companies and common sense would tell you to have drop sheets available? Then they wanted an additional $25.00 fee for something I still have no idea what it was for, plus the HST?? I told them to get out of the house and am dealing with groupon, and will be filing a formal complaint with the Ministry, and BBB. I called back spoke to Rachael, and the only response from her was, do I want to re-book?? Beware of this company, still in shock???

Approximate cost of services:
$89.00
1 of 2 people found this review helpful.
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Company Response

Hello Gharnden,
We do not choose to give our customers later appointments without us being completely booked for the earlier months. We made sure to give you enough time to make arrangements in regards to the snow, as it was for your own benefit, and also necessary for the safety of our technicians (if the technician is injured while on your property, you would be fined). We do not appreciate your false statement of being told there would be an additional charge of $40, as you were not at all informed that and no such fees are charged by us. As well, as you had mentioned, we would have thought you are aware of it, and yes it is common sense to have dropped sheets on your new carpets, considering your carpets would get dirty due to the snow being dragged inside; if you had concerns you should have let us know earlier and possibility rescheduled at your own convenience. Once again we do not have control over the snow, weather conditions and the blackouts. We do not appreciate your comments about not having any idea of what you were to be charged for we had already informed customers that appointments/services that are cancelled by customers upon the arrival of the technician will be charged service charges plus the HST depending on the method of payment (HST for debit/credit). 360Duct ensures to have customers satisfied by providing a great service, and once again we do not appreciate reviews if you had not tried our service.
Regards,
360Duct Ltd.

Lori from Toronto
Lori from Toronto
2 reviews Old Toronto, ON
0/10

Groupon duct cleaning

Agree 100% with all negative reviews! I don't like giving negative reviews but when you get treated the way this company treats many of there customers it's justified! We bought this groupon deal for 17 ducts cleanings plus dryer vent for $109 back in Aug 2013 after the purchase I called there office to book an appointment and the girl on the phone said our appointment would be Dec 28th yuup Dec 28th so I decided to wait.... then Dec 17 I get a phone telling me that they will be there Dec 18 between 12-4pm(not Dec28th like they said at the beginning ). So I took the afternoon off work so I could be home and of course no call no show! I called and talked to the same girl I think her name is Rachel , I don't believe she's more then 14 years old at least it sounds that way because she doesn't know how to deal with customers anyways she informed me that they might be there for 8pm that same day...that was impossible so we rebooked for two weeks on a Sunday with the same time frame and you guessed it no call no show after waiting all day a simple phone call would of been great! Of course groupon expires jan 1st 2014 so I got the call to reschedule again but I wanted to have Dave the manager who works in the field to come out and do the duct cleaning, so I didn't have to worry about another missed appointment but I never got a return call from Rachel ! I guess they figured groupon expired so they didn't have to come out......lesson learn
Called groupon and they where great they didn't have to return my money because I was way over the time frame for returns but they did credit me for groupon dollars for the cost of the duct clean. So please stay away from 360 duct cleaning!!!! Hope this helps you guys out.

Approximate cost of services:
$109.00
1 of 2 people found this review helpful.
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Company Response

Hello Lori,
To begin with we do not appreciate reviews without trying our service. We did not really have control over giving you an appointment in December, as that was the best we could do in regards to our busy - already booked schedule. There could not have been a rescheduling of your appointment from Dec 28 to Dec 18 without first contacting you, and to our knowledge you had requested for an earlier appointment and as we had a slot open on the 18th you were given that time. It is unprofessional and unethical to share your commentary on the age of our employee. We do not cancel appointments without letting customers know, and any appointments that were not done on that day will be given a call and rescheduled within a week if not the same day. We honor the expired groupon if the customer had been rescheduled or given a date following the expiry of the groupon so there is no need for assumption that we did not show up as your groupon had expired. We would like for you to send us your name, address, number, and groupon number and barcode to 360duct@gmail.com to deal with this situation further. Once again we do not appreciate your review as you did not try our service.
Regards,
360Duct Ltd.

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