Agree 100% with all negative reviews! I don't like giving negative reviews but when you get treated the way this company treats many of there customers it's justified! We bought this groupon deal for 17 ducts cleanings plus dryer vent for $109 back in Aug 2013 after the purchase I called there office to book an appointment and the girl on the phone said our appointment would be Dec 28th yuup Dec 28th so I decided to wait.... then Dec 17 I get a phone telling me that they will be there Dec 18 between 12-4pm(not Dec28th like they said at the beginning ). So I took the afternoon off work so I could be home and of course no call no show! I called and talked to the same girl I think her name is Rachel , I don't believe she's more then 14 years old at least it sounds that way because she doesn't know how to deal with customers anyways she informed me that they might be there for 8pm that same day...that was impossible so we rebooked for two weeks on a Sunday with the same time frame and you guessed it no call no show after waiting all day a simple phone call would of been great! Of course groupon expires jan 1st 2014 so I got the call to reschedule again but I wanted to have Dave the manager who works in the field to come out and do the duct cleaning, so I didn't have to worry about another missed appointment but I never got a return call from Rachel ! I guess they figured groupon expired so they didn't have to come out......lesson learn Called groupon and they where great they didn't have to return my money because I was way over the time frame for returns but they did credit me for groupon dollars for the cost of the duct clean. So please stay away from 360 duct cleaning!!!! Hope this helps you guys out.
- Approximate cost of services:
- $109.00
- Company Response
Hello Lori,
To begin with we do not appreciate reviews without trying our service. We did not really have control over giving you an appointment in December, as that was the best we could do in regards to our busy - already booked schedule. There could not have been a rescheduling of your appointment from Dec 28 to Dec 18 without first contacting you, and to our knowledge you had requested for an earlier appointment and as we had a slot open on the 18th you were given that time. It is unprofessional and unethical to share your commentary on the age of our employee. We do not cancel appointments without letting customers know, and any appointments that were not done on that day will be given a call and rescheduled within a week if not the same day. We honor the expired groupon if the customer had been rescheduled or given a date following the expiry of the groupon so there is no need for assumption that we did not show up as your groupon had expired. We would like for you to send us your name, address, number, and groupon number and barcode to 360duct@gmail.com to deal with this situation further. Once again we do not appreciate your review as you did not try our service.
Regards,
360Duct Ltd.