Terrible experience, avoid this company, rude and unprofessional
- Approximate cost of services:
- $1,600.00
- Company Response
Hello Future Customer,
Some of the review you just read is true! It's true, R&B was called out because there was so much water in the basement of this house that the heating and hot water systems were rendered inoperable.
It's also true that this flood was caused by a lack of preventative maintenance of a home's exterior drainage system: the storm sewer system clogged and backed up, flooding the inside of a house. Often roots looking for water can grow into the storm sewers, especially in years of drought, and not only clog them, but also break the pipes apart causing cave-ins and other issues. Occasionally stubbornly entangling the very machine intended to clear it.
And finally, it's true that this was very distressing for this individual as a landlord, with cold tenants. The time and costs involved in repairing neglected drainage can be significant, including sometimes needing to dig at the place where the pipe has broken and repairing that section.
R&B is fully transparent in our pricing model and all charges are reviewed with our customers before we schedule a call. Despite that, some customers do have questions. As always, we encourage customers with questions to engage in a calm, respectful dialogue to resolve them with our staff.
R&B Plumbing & Heating takes great pride in our customer service and in the abilities of our staff. I commend them for their patience and professionalism in this situation in particular.