Canada Computers

My computer had random games crashing, I had experience dealing with computers for most of my life. I could not figure it out at all. Spoke to Mike there at Canada Computers in Whitby, and helped me narrow down the problem methodically, and found the problem, and with a very quick replacement, I was on my way ! I am very happy and please with not only their service, but how friendly and helpful Mike was, explaining everything to me along the way, and letting me also learn so much more about the problem and how he resolved it. Thank you so much Mike !

I bought a refurbished laptop. Brought it home and noticed it had a damaged track-pad. I called the store right away and they said bring it back. I brought it back the next day. Did they give me my money back? Nope! I was prepared to spend more money on a brand new unit but they told me, "We're sorry but our head office has a policy." I have to wait 4-5 business days and they might not give me my money back for a damaged laptop! Canada Computers and their staff do NOT care about you in the least! Buy from them at your own risk! Canada Computers will not see a single cent from me ever again.

Basically, I bought a power supply, along with Geforce RTX2060 graphic card. The power supply failed after 7 months and when I went to change it as it has 10 YEARS warranty, they tell me to go to the manufacturer !! They refused to change it directly from them. What a waste?!
Never go there and spend the money you want with a company that can support you there are tons of other options

It took several months and nearly $100 to get Canada Computers to honour the warranty that I bought from them on a $600 laptop . Over those months they had my laptop more than I did; I tried calling them dozens of times and they rarely answered the phone; they didn't call me to let me know when my computer was ready; and when I would go in I would sometimes wait up to half an hour to speak to the manager. They tried to blame me for the problem the 2nd time, and they charged me for the $30 part not once but three times before they finally replaced the computer . I was still out the money for replacing the part 3 times. They essentially told me take it or leave it . I will never buy anything from them again .

Purchased a large format printer online June 25. When it didn't arrive in the indicated period (July 9) I e-mailed asking for tracking information. Replied to me with a form letter e-mail order cancellation and no explanation. Printer listed as 9 in stock at three of their various locations at that time. No explanation for that, just out of stock. July 11 - Spent an hour on hold with their "customer service" line. After one hour it said leave a message and hung up on me. July 13 - Spent an hour on hold to other "customer service" too-free line. Same thing happened - it hung up on me after an hour. Informed them by e-mail that I have been in touch with Visa and the BBB. Claims to have processed a refund but nothing has been put back on my card. DON'T WASTE YOUR TIME AND MONEY!!!

After 4 attempts to talk to someone i finally got a response. i had an SSD i purchased fail, manufacture says its under warranty and i must go through the retail outlet i purchased through to get it replaced. When CC finally got back to me they asked for the order number that was already included in all 4 contact attempts, then tell me they can't find that order as existing ever and ask when it was ordered. once they have that info they tell me the drives out of warranty. i tell them yet again mfgr shows it in warranty and directs me to deal with them for replacement. The mfgr will replace the drive it just has to go through CC and they are refusing to do anything about it. so if something comes with a longer warranty than what CC deems you should have they will not get it replaced for you and not help.I'm not sure why they're selling hardware they will prevent you from getting warranty on but its enough to drive me away as a customer now for future purchases. I'll definitely be dealing with other retailers in the future.

The staff at the Mississauga store needs to be more customer oriented. After my purchase the gentleman managing the door (Boxing Day) was polite and wished me Happy Holidays. He made me feel a little better after my experience paying for the item. Here's what happened. I had ordered the item before Christmas and the last day to pick it up was Dec. 24th. Needless to say, with all the pre-Christmas activities I couldn't pick it up so I went late on Boxing Day. The service desk was not busy (one other person in front of me). There was almost no one in line at the cash registers. When I asked at the service desk about where I could pick up my order, the employee said he doubted I could pick it up because it wasn't permitted on Boxing Day but he went to check. So far so good, although I thought maybe I had wasted a trip. Then he found my item and brought it around so I could pay for it. I thanked him for getting it. because it;s the decent thing to do and because he may have had instructions not to do it on Boxing Day. He ignored my thanks. I repeated it and again was ignored. I paid for it and we chatted a little. He handled the purchase well. However, once the transaction was over, instead of thanking me for my substantial purchase and voicing some type of holiday wishes, he lectured me about Boxing Day policy and next time to check the web site before coming to pick up an online order. I got a little defensive but stopped talking and turned and walked out, taking a deep breath to calm down. I came home and checked their web site. If you have the patience to scroll to the bottom of the page and read the fine print, there's a line that says online order pickups "cannot be scheduled" on Boxing Day. What does that mean? To me it means that I can't schedule a pickup time but it says nothing about "no pickups." A word to Canada Computers: say what you mean and don't put this stuff where almost no one will read it! What's with customer service today? More and more we, as customers, seem to be an inconvenience rather than the reason these places stay economically viable. I'll hold my nose and shop there again because of the range of products and prices, but don't expect Canada Computers to value you as a customer. Would I recommend them? Probably, but with a warning. Judging from the reviews here, I'm not the only one who feels this way. Wake up Canada Computers.

I've used Canada Computers quite often over time, usually for minimal items that generally do not need replacing, or that I'm alright with the loss. But recently, after purchasing a fairly pricey high end monitor, I've discovered yet again why I was so wary of this place.

Not only are they NOT customer service oriented in any way, but they will mislead you about their warranty service (it's a glorified shipping service from them to the manufacturer. DO NOT BUY THEIR WARRANTY FOR ANY REASON). They refuse to replace or accept that a product is defective, going so far as to tell me they will "call the police" as apparently I'm defrauding them (with my warranty in hand, product in hand, and barely a month past the purchase date). They passed me from employee to employee, each claiming the next was a "step up" and "manager". It's a shady tactic, and it just lead to some guy in a dress shirt who refused to listen.

Their online site is even worse. Don't even bother.

Their staff are mostly untrained, and uneducated on any of their product. They'll mislead you, and then pretend they never said it. It's a blatant sham.

Avoid this place if at all possible. There are so many more reputable tech companies available.

Extremely upset with the purchase of the iphone 5 from their Newmarket location and being unable to reach anyone in the customer service department to address the issue. Bought it in September "refurbished directly from Apple" - home button wasn't working properly from the first week and now the phone quit. Took it to Apple for repair. Their technician confirmed that they don't sell refurbished phones through Canada Computers and most of the parts installed on that phone were not Apple and not the proper fit, hence the phone 'fried'. So how you address something like that since the customer service is not available? I was offered to send an e-mail to general mailbox and someone would get back to me in a few days. But my phone is dead now!? It was a lemon to start with that I paid $400 for. Don't buy from Canada Computers!

I have been a happy customer of CC for many years. Yesterday I went into the 366 College store to purchase a second phone from them. The store was mostly empty except for four employees who just gazed at us until we finally asked for assistance. One approached us and was extremely rude and unhelpful in the purchase of a smartphone. We asked if we could try our SIM in the phone to see if it was compatible with the carrier. I told him we could also check on the carrier's webpage by entering the IMEI. He neither offered to do it for us or the use of one of there online laptops. He finally took our SIM out of our phone and put it in the phone we planned to purchase. He could not activate it because it needed WIFI and told us we could not use the store WIFI. Very sullen and mostly "absent" from the whole experience. I commented "Sales must be pretty good" if you are prepared to let a $600 sale walk for lack of service. He let us walk out as if he couldn't care less.
While all this was going on his associate buddies just watched it all. I felt like they were playing some sort of game as to who could pull the best "diss" on the next customer who walked through the door. What the hell is going on at this location?
You CC have a serious problem here.
BTW the fellow who sold us our first phone a couple days before was there and watched the whole event.