Gary from Mississauga

The staff at the Mississauga store needs to be more customer oriented. After my purchase the gentleman managing the door (Boxing Day) was polite and wished me Happy Holidays. He made me feel a little better after my experience paying for the item. Here's what happened. I had ordered the item before Christmas and the last day to pick it up was Dec. 24th. Needless to say, with all the pre-Christmas activities I couldn't pick it up so I went late on Boxing Day. The service desk was not busy (one other person in front of me). There was almost no one in line at the cash registers. When I asked at the service desk about where I could pick up my order, the employee said he doubted I could pick it up because it wasn't permitted on Boxing Day but he went to check. So far so good, although I thought maybe I had wasted a trip. Then he found my item and brought it around so I could pay for it. I thanked him for getting it. because it;s the decent thing to do and because he may have had instructions not to do it on Boxing Day. He ignored my thanks. I repeated it and again was ignored. I paid for it and we chatted a little. He handled the purchase well. However, once the transaction was over, instead of thanking me for my substantial purchase and voicing some type of holiday wishes, he lectured me about Boxing Day policy and next time to check the web site before coming to pick up an online order. I got a little defensive but stopped talking and turned and walked out, taking a deep breath to calm down. I came home and checked their web site. If you have the patience to scroll to the bottom of the page and read the fine print, there's a line that says online order pickups "cannot be scheduled" on Boxing Day. What does that mean? To me it means that I can't schedule a pickup time but it says nothing about "no pickups." A word to Canada Computers: say what you mean and don't put this stuff where almost no one will read it! What's with customer service today? More and more we, as customers, seem to be an inconvenience rather than the reason these places stay economically viable. I'll hold my nose and shop there again because of the range of products and prices, but don't expect Canada Computers to value you as a customer. Would I recommend them? Probably, but with a warning. Judging from the reviews here, I'm not the only one who feels this way. Wake up Canada Computers.

After investigating internet resources and getting a few estimates I met Klara and Roman who were a breath of fresh air. Two things struck me right away: their knowledge and enthusiasm. Their skill turned out to be superb too. I have a 25 year old home with a 23 year old landscaping job and front walkway, It was time to rejuvenate. I needed it done before Thanksgiving and they came through. Vegetation that outgrew certain areas was transplanted when possible. They took care to work around a few plants that had family importance. The tore out the old stone work in the front and replaced it all with a beautifully updated front entrance and driveway. Through their contacts I also added an irrigation system and outdoor lighting. I have a huge lot and last year had requested estimates for irrigation and decided to go for it this year. I'm glad I waited because it was so much better and cheaper to integrate everything this year. Klara knows her plants and cares deeply about them. She gave me great advice on species and colours and where best to plant them. Roman knows his stone and is a hands-on supervisor. He works with his crew most of the time. Neither Klara nor Roman tolerate messiness and the cleanup was immaculate. When they started my on my job they were committed to it. Other jobs didn't distract them. Throughout the planning, construction, and windup the communication lines were always open. They continue to be on call if I need them. Finally, the results are fantastic.