After 4 attempts to talk to someone i finally got a response. i had an SSD i purchased fail, manufacture says its under warranty and i must go through the retail outlet i purchased through to get it replaced. When CC finally got back to me they asked for the order number that was already included in all 4 contact attempts, then tell me they can't find that order as existing ever and ask when it was ordered. once they have that info they tell me the drives out of warranty. i tell them yet again mfgr shows it in warranty and directs me to deal with them for replacement. The mfgr will replace the drive it just has to go through CC and they are refusing to do anything about it. so if something comes with a longer warranty than what CC deems you should have they will not get it replaced for you and not help.I'm not sure why they're selling hardware they will prevent you from getting warranty on but its enough to drive me away as a customer now for future purchases. I'll definitely be dealing with other retailers in the future.
- Approximate cost of services:
- $130.00