Waterloo Appliance Service

Appliance Repair
Waterloo ON N2V 2A1
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HomeStars
Appliance Repair
Waterloo Appliance Service
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89%

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Reviews by rating (past 12 months)

Reviews for Waterloo Appliance Service

Average customer rating:
9.4 10 (98 reviews)

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Private User
Private User
Private User reviews East Gwillimbury, ON
9/10

troubleshooting

Jason came to troubleshoot a noise. Great service, friendly and efficient.
Dishwasher was making strange noise. Without question, sent Jason who listened and troubleshooted problem. He confidently led through potential issues and worked to solve the problem. He also gave great maintenance tips.

Approximate cost of services:
$0.00
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Company Response

We are pleased to hear about your positive service experience and will pass the praise on to Jason. We will be here for all you home appliance parts and service needs. Thank you Waterloo Appliance Service Team

Kathryn S in Kitchener
Kathryn S in Kitchener
1 review Kitchener, ON
10/10

Dryer repair

Excellent, friendly, and fast customer service! My dryer was working great....except it didn't have any heat! Jason came and fixed it for me. He was polite, personable, and fast. Would recommend.

Approximate cost of services:
$250.00
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Company Response

Hi Kathryn, We are pleased to hear about your positive service experience and will pass the praise on to Jason. We will be here for all you home appliance parts and service needs. Thank you Waterloo Appliance Service Team

bschiller in Kitchener
bschiller in Kitchener
1 review Kitchener, ON
10/10

Oven Repair

Waterloo Appliance came to repair my oven and we discovered that the relay board/timer was faulty and the part was no longer available for purchase. The repairman recommended an electronics repair shop where we could get the part rebuilt and then he would come back to reinstall it rather than spend the money for a new oven. We did just that and the process was quick and easy and relatively inexpensive compared to the cost of a new oven. This all happened the week before Christmas and he had us back up and running in time for Christmas dinner! We would not hesitate to call this company again for the next repair.

Approximate cost of services:
$142.00
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Company Response

We are pleased to hear about your positive service experience. We will be here for all you home appliance parts and service needs. Thank you Waterloo Appliance Service Team

Renata in Waterloo
Renata in Waterloo
1 review Guelph, ON
10/10

Oven Repair, Fridge repair and filter supply

For over a year I have been buying filters for my Frigidaire Fridge which were no good. No one had ever told me that manufacturer had changed the fittings of these filters and I have literally thrown money drown the drain. Waterloo Appliance Service was kind and honest to tell me about the this change and how to demand for correction to be made on behalf of the manufacturer. Waterloo Service Appliance had also repaired my oven after I was told to simply replace the stove itself. I appreciate the honesty and superb work rendered. I had been over charged by local companies for poor service. I certainly would recommend Waterloo Appliance Service if you are seeking quality and honesty.

Approximate cost of services:
$250.00
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Company Response

We greatly thank you for the time you took for leaving a review of our company and service we strive to preform. We are here for all future needs. Thank you again Waterloo Appliance Service Team

ronald in Kitchener
ronald in Kitchener
1 review Waterloo, ON
10/10

Appliance repairs

Two calls , one for a dishwasher repair and the other for installing a new dryer vent. Both these calls were carried out with efficiency and courtesy. The second call did require a follow up visit which was handled again with courtesy and efficiency and with no charge. I should also mention that in addition to the first class servicemen, the telephone service was excellent as well.

Approximate cost of services:
$300.00
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Company Response

Hello Ronald,
We greatly thank you for the time you took for leaving a review of our company and service we strive to preform. We are here for all future needs.
Thank you again
Waterloo Appliance Service Team

Private User
Private User
Private User reviews Kitchener, ON
10/10

Appliance repair

Jason diagnosed and had the repair part in hand within a week to have me up and running again.
Courtesy and knowledgeable! Happy to recommend and use Waterloo Appliance again.

Approximate cost of services:
$0.00
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Company Response

We are pleased to hear about your positive service experience and will pass the praise on to Jason. We will be here for all you home appliance parts and service needs. Thank you Waterloo Appliance Service Team

richard from Kitchener
richard from Kitchener
1 review Waterloo, ON
10/10

Washer repairs

We called Waterloo Appliance to look at our Washer. Jason told us we needed a bearing and would cost more to repair then buy a new machine
Was very helpful in giving advice as to models to look at and ones to avoid and also tips to make the new one last longer
Would recommend this company to anyone

Approximate cost of services:
$96.00
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Company Response

Hello Richard, We are pleased to hear about your positive service experience and will pass the praise on to Jason. We will be here for all you home appliance parts and service needs. Thank you Waterloo Appliance Service Team

johnvanderstoep from Kitchener
johnvanderstoep from Kitchener
1 review Fergus, ON
10/10

Appliance repair (washing machine)

Joe from Waterloo Appliance fixed our washing machine promptly, neatly, and at a very reasonable cost. Although it was a large job and took him a little longer than he expected, he kept the price fair and took the time to explain what he did and what I should look for in continuing to maintain my appliance. Joe clearly knows his craft very well and presents himself professionally and humbly. We are very pleased at the work he did. While we hope to not need to employ appliance repair people often, when we need to we will be certain to call Waterloo Appliance Service and to ask for Joe.
By the way, he replaced the belt and pump on our Huebsch Washing Machine.

Approximate cost of services:
$200.00
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Company Response

We greatly thank you for the time you took for leaving a review of our company and service we strive to preform. We are here for all future needs. Thank you again Waterloo Appliance Service Team
Price and Advice

Barb from Waterloo
Barb from Waterloo
1 review Waterloo, ON
8/10

Fridge Repair

I called Waterloo Appliance because they were the contract company for our warranty. It took a week for the appointment. Joe was a friendly, courteous repairman and tested the electronic boards to determine the problem. He suggested we replace one of the boards and repair the fans. He had turned the fridge back on to test it. While Joe was writing up his estimate for the repair, not only did the compressor start working, but the fans did too! I don't know what happened but I'm happy to report that the fridge seems to be working fine now. Perhaps it was just a stuck relay switch, as Joe suggested as a cause. He was both professional, personable and Honest!!
He even said he would email GE to ask if they have ever had a similar incident. I would recommend Joe and Waterloo Appliance for certain.

Approximate cost of services:
$100.00
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Company Response

Hello Barb, We are pleased to hear about your positive service experience and will pass the praise on to Joe. We will be here for all you home appliance parts and service needs. Thank you Waterloo Appliance Service Team

Boris Dorfman from Waterloo
Boris Dorfman from Waterloo
1 review Waterloo, ON
0/10

Dishwasher repair

I was not impressed at all by the service. I called the service to fix my dishwasher. The dishwasher was powering up but would not start the cycle. The technician told us that he needs to order the new lock. After a week he came again, installed the lock and told us that the dishwasher did not power up any more and is not sure about the reason but he suspected that now the circuit board was gone. He was not able to explain how that could happen as the board was fine just a week ago. The price of the new board was $220 and with the labor we were looking now at more then $450 total charges plus another week of waiting for the part. I obviously said that we were not going into that expense to fix the old dishwasher. I still had to pay about $200 of charges for the visits even though my dishwasher was in the worst shape after they worked on in then before they started. The company would not agree to waive or reduce the charge. The whole experience was disappointing. Boris.

Approximate cost of services:
$180.00
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Company Response

When the technician left after the initial diagnosis of broken door lock the control board was in fact operating upon the return to install the door lock the control board was now dead. We would have no way of determining what happened to the board while we were waiting for parts as it was in your possession the entire time. unfortunately it required considerable time to re-diagnose on the return trip and to return once again to remove the door lock to refund for this door lock. The total charges we billed you was $161.00+HST. We apologize what appeared to be a simple repair became complicated when the board failed but this was not a fault of the technician. We attempted to explain this to you however you did not agree with us.
Thank you Waterloo Appliance Service Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Waterloo Appliance Service

We are the Regional repair specialist for most top brand name appliances serving Kitchener-Waterloo, Guelph and Cambridge surrounding area. With 5 factory trained techs ready to get your appliance back up and running promptly and professionally. With a walk up parts counter for the do-it yourself person or schedule our ...
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