I was not impressed at all by the service. I called the service to fix my dishwasher. The dishwasher was powering up but would not start the cycle. The technician told us that he needs to order the new lock. After a week he came again, installed the lock and told us that the dishwasher did not power up any more and is not sure about the reason but he suspected that now the circuit board was gone. He was not able to explain how that could happen as the board was fine just a week ago. The price of the new board was $220 and with the labor we were looking now at more then $450 total charges plus another week of waiting for the part. I obviously said that we were not going into that expense to fix the old dishwasher. I still had to pay about $200 of charges for the visits even though my dishwasher was in the worst shape after they worked on in then before they started. The company would not agree to waive or reduce the charge. The whole experience was disappointing. Boris.
- Approximate cost of services:
- $180.00
- Company Response
When the technician left after the initial diagnosis of broken door lock the control board was in fact operating upon the return to install the door lock the control board was now dead. We would have no way of determining what happened to the board while we were waiting for parts as it was in your possession the entire time. unfortunately it required considerable time to re-diagnose on the return trip and to return once again to remove the door lock to refund for this door lock. The total charges we billed you was $161.00+HST. We apologize what appeared to be a simple repair became complicated when the board failed but this was not a fault of the technician. We attempted to explain this to you however you did not agree with us.
Thank you Waterloo Appliance Service Team