Elite Appliance Service – Toronto

Work order #185514. The service we got was excellent. The guy was there right on time, he knew what he was doing and even though it took a long time he did not rush through it. I also appreciate the 90 day guarantee because our fridge has broken down twice.

I am very happy to provide a performance report on Elite Appliance.

Since I contacted Elite to repair a problem created by a Sears service technician I have had nothing but stellar service from Elite, Jennifer and Larry.

The level of professionalism (courteous, prompt and efficient handling of my initial emergency call) was exceptional.

The initial visit from Larry identified the issues with my fridge - parts were ordered and promptly acquired. I was given regular updates on estimated arrival dates and proactive scheduling for the next repair visit. Unfortunately a faulty part required a re-order and third visit, however the repairs were completed as required.

Larry was exceptionally thorough and resourceful in diagnosing and repairing our fridge - he brought up schematics online for help when required, and also called other resources for guidance when he was unsure of something. He took full ownership of our problem and was extremely diligent in getting the repair done as quickly as possible.

We were under extreme time constraints to get this repair completed quickly as we have sold this house and are moving out this week. Recognizing the urgency of the repair, Jennifer (our service representative) took the initiative to accelerate the final scheduled service call when our parts arrived a few days earlier than expected - this was extremely important to us and greatly appreciated.
So overall I am extremely impressed with Elite Appliance and their staff. I will recommend Elite to any friend in need should a need arise.

Work Order #: 185086

Customer Service Department.: Good & courteous with concerns addressed.

Techician: Ben performed his job very well. He was courteous and polite. Though not part of the freezer problem, he pulled my fridge out to perform a general maintenance behind the unit. Repaired beyond my satisfaction.

Great service on the phone, plus excellent service by the repair man. He found the problem quickly, explained what was needed and the cost to complete the work. Prompt, thorough and extremely pleasant ! I would recommend Elite in a heartbeat ! Project 183836. Val

I am extremely disappointed with the service I received. I have spent in excess of $1600 on repairing my Viking Fridge and Freezer combo and the repair has still not been resolved, After replacing the mother board and other electronic components and the ice maker the freezer is to having a large amount of ice build up with no ice blocks generated. I am starting to question the competence of the technitian as after repair the refridgerator electronic panel is not properly installed and is loose. I would really like job Elite Appliance agreed to do to be done correctly Invoice # 183443.

I had a great experience. The repair was done on my washer in a timely fashion and done to my satisfaction #184208 would highly recommend them to any one looking for repairs

Great, fast and responsible service for our Samsung fridge. It's like day and night with my kitchenaid experience. I'm a Samsung appliance fan now. They even sent a text message before and after to follow up. Ref#4131241050

Great service, very punctual, really friendly and polite technician. Efficiently addressed the issue, very honest too!! I will definitely refers family to elite appliances for future needs! Elite is number 1!!!

My Work Order is 84362 and my experience with Elite Appliance Service was July 17, 2015. We had a warranty repair done to our Samsung refrigerator and a non warranty repair to our 3-year old Samsung microwave. The name Elite is well chosen, as they are undoubtedly the best repair service I have experienced in over 25 years as a home owner. Their system is built around the customer. When you make an appointment, you get a text confirming the appointment. The day before the appointment, you get another text confirming the 3-hour window when the service technician will arrive at your house. On the day of the service, you get a text telling you that the technician will arrive in 20 minutes. And, of course, exactly 20 minutes later, there he is. Then, even before the technician is finished, you get a text asking you if you are satisfied with the service! The technician was very professional, polite and extremely neat. He did the repairs quickly and cleaned up everything before he left. I think you pay a bit more for Elite, but it's worth the peace of mind and the quality of service. I will only be using Elite for appliance repair from now on.

We bought a Samsung Washing machine. Had an awful time dealing with Samsung but once we were referred to Elite-the rest was a breeze. We appreciated their communication and the service rep who came to our house was very nice and informative.
#183738