Had a bran new furnace installed in my home in October 2019
- Approximate cost of services:
- $4,500.00
Had a bran new furnace installed in my home in October 2019
Incredible heating professionals
Thank you!
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Furnace/air conditioner replacement
Thank you, much appreciated!
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Central Air service and repair
Hi Steve thank you for your compliments, we have passed them along to everyone involved in your experience and we are very grateful for your business and choosing Ardent. Have a great summer!
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Fireplace installation, Furnace conversion from Oil to Gas
Hi Akiko! your business was greatly appreciated, I know there were many facets about your job that spanned over a few months and lots of behind the scenes work going on to make sure you were fully taken care of. we have a meeting this week and will definitely be sharing these testimonials with them! enjoy your new HVAC system and your new fireplace!
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Three comments for a 5 Star Rating
Hi Jeff Thank you so much for your nice words, we all work as a team and always try our best to make sure our customers such as yourself are well taken care of. we always spend a lot of time choosing and training the right people for the job and they all love to hear the compliments from our customers. thanks so much!
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Hi Kevin, thanks for taking the time to write us your review. all of our staff at ardent work together behind the scenes to make sure all our customers receive the fastest and best quality of service possible. Normally we would have had your part much sooner even the same day but as you mentioned it was a discontinued fireplace. It's sad that the manufacturers own service people could not help you by diagnosing their product properly but that's why customers always have options to go elsewhere. In the end everyone is happy and that's the main point. Thanks again.
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Air conditioner and furnace repair
Hi J. We come across many jobs done by "Friends" or "a Friend of a Friend" and in almost all cases the problems caused by poor workmanship or not returning to do the repairs ends up causing the homeowners more aggravation and extensive costs to fix the problems. Its always best to hire an established company with all the experience, licenses and insurances intact. We are happy that you made the decision to hire our company and welcome you as a new customer!
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Hello and thank you for your testimonial! We take safety very seriously on all our calls no matter if its service work or installations of new equipment. we appreciate your business!
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com
Hi Robert,
thank you for your review however there are many things about your review that are untrue, exaggerated as well as important things left out in order to make our company look bad. It was also brought to my attention that our competition that doesn't have the high quality reputation that we have worked so hard to establish over the years had allot to do with this review. Please see below our side of the story.
When we quoted you we priced out your job you were in the process of building your garage but you mentioned you would starting off slow for a few years and then expanding to larger quantity of rats, we gave options that were within your budget and explained that there is no way of knowing how much actual cooling you were going to need because you were starting off with a smaller amount of rats and then expanding so we suggested that you could go with one unit and then if it wasn’t enough you can expand that unit in he future in order to keep your costs down.
The actual unit yes had a few problems at the beginning but we corrected it and when it was working it did the job of cooling for years with no problems of not cooling enough.
The problem you are having is that your business is a very dusty and an extremely dirty and toxic one, our techs have to go there at there only at the end of the day so they can go straight home and wash their cloths as the ammonia smell in your place is so strong. The Ammonia urine smell is so bad that the techs have gotten ill and their eyes are red and bloodshot by the time they leave. We have mentioned on numerous occasions that your type of business is going to need replacement parts as part of the business and the fact that ammonia from the extremely strong urine smell from all the rats is toxic to any metal and corrodes electronics quickly.
The last times we were there the equipment were so filled with dirt and dust that they could no longer cool and could not be cleaned and that you would have to replace the unit on the inside, and then again in about 3-5 years. you don’t seem to understand that this is an expense that must be accounted for every 3-5 years for your line of business no matter what you put in there.
As for the HRV we have told you why the leaking was happening, it Is not our fault or the unit it is the fact that your wall is accumulating allot of snow that sticks and blocks the vents. We had no way of knowing this at the time of installation. when we suggested a fix and proposed we do it for cost you complained cause you don't have the money.
Bottom line is the whole story is not being told here (there is always two sides to every coin) and I am saddened that you wrote such a negative review just because you’re not happy we wont replace your indoor air conditioning unit that is rotted and filled with dirt and other stuff from the day to day operations of breeding thousands of Rats.
I’m also saddened because we have gone out on the 20-minute trip to your house on numerous occasions only to find that the problem wasn’t even anything that was caused by our product or our company and we didn’t charge you, in most cases we repaired/cleaned it anyway for you at no charge. we have also done allot of work for you free of charge or for cost where the company didn’t make money and in allot of cases we lost money on including installing an entire gas line BBQ line that was over 25 ft long FREE of charge and also installing an entire duct system for the HRV for less than what it cost us for the parts and labour.
Your entitled to your review but like I said not all the information is correct or being told, your side of the story is different from ours in many cases. We have a very good reputation and the thousands of extremely happy customers that know me and our company will back our integrity and professionalism up any day.
In this line of business with thousands of customers you cannot please everyone but we have gone over and above for you over the years but were not willing to replace the air conditioner free of charge for you as you wanted us to do just because you threatened to write a bad review.
Jason Edwards
Ardent
Heating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com