Ardent Heating & Air Conditioning

Had an annual service performed on our gas fireplace late October of 2017 by another HVAC company in Barrie. They also make the fireplace we were having serviced. When we went to use the fireplace for the first time following service (mid-November 2017), the pilot light would not stay lit. Called this company back to look at the fireplace, which they did on December 4, 2017, claiming all components tested were OK. Pilot light would again not stay lit. Same company back December 27, 2017. Tech again says all components OK, although he was unable to test the pilot light assembly because it was too hard to access. Again, this is a tech that works for the company that manufactured this fireplace. Tech stated was probably bad gas being supplied to the fireplace. Surprise, pilot light would not stay lit.

Called Ardent Heating and Air-Conditioning December 28, 2017 and the office staff were professional, sympathetic and concerned. Ardent tech came January 4, 2018 and diagnosed a faulty pilot assembly, the very component the previous companies tech said could not be tested. Given the age of our fireplace (15+ years and no longer manufactured), the tech was having difficulty finding a replacement part.

On his first visit, he took photos of the pilot assembly, anticipating this problem. He then shared these photos at parts suppliers when looking for parts for other customers. Within 9 calendar days, he had located and installed the proper part. It’s like he made this his mission and succeeded beyond expectations.

From initial conversations with Ardent office staff to the visits by an Ardent tech, we were treated professionally and courteously. Our problem was taken seriously and corrected successfully (yes, the fireplace is working as it should). We would not hesitate to recommend Ardent for any service they provide and will be using their services in the future.