Robert Ward from Hawkestone

In August of 2016, I had B&B Climate Control install a New Heating and Air Conditioning system, in my rodent breeding facility. I found their installation to be very sloppy. I also find their communication with their customers to be very very terrible! I have never ever doubt with a company that I have constantly and constantly had to chase down, by either emailing or phoning to find out what is going on or when certain issues are to be taken care of. I asked Chad 3 times for a price on a case of filters for the system. Never received a price like I asked for. All of a sudden, a case of filters shows up on my table, along with an invoice, when they came back one of many times to re-do electrical that was installed very unprofessionally. I could have refused to take the filters and not pay the invoice but I didn't. There are still issues with the installation of the electrical, as it still looks awful and parts are hanging a foot or so away from the wall, electrical is not properly clipped etc. Insulation that was installed back in September over some of the ducting is now more than 1/3 falling off. A tech took pics of it, and sent those pics to the office manager, which contacted me by email over 2 weeks ago to find out my issues, that I had with it, and the ducting that was attached to my HRV. I email him back immediately, and still haven't received a response to my reply, in over 2 weeks. I also complained about having to fight getting the air filter out, because it was catching on screws inside the fresh air duct. I finally got fed up with fighting with the filters, and took the screen off myself, and bent the screws down myself, with a pair of plyers. This is something I shouldn't have had to do! When the tech cam here to find out why the furnace wouldn't stay running when I fired it up the first time. He said it was the pressure switch. He said he would be back the next day with as new one. Over a week went by no word, again I had to phone on a Wednesday to find out what was going on. Chad the office manager, said they had to order it, and it would be in Thursday afternoon, of that week and they would install it Friday afternoon! Thursday at around 1pm the tech shows up at my door to install the new switch. No phone call ahead of time, or even an email to warn me the tech was on the way to my place. Sloppy Installation: Not only was there electrical issues, but the installation of the ductwork was sloppy, even when anchoring it to the ceiling, Adam kept making holes in my ceiling as he kept having problems hanging the ductwork. This was a 2 man job, left to one man. Not only do I have holes all over my ceiling, I also have duct sealent all over it in spots. When painting the duct sealent on, Adam couldn't use a piece of cardboard to prevent him from getting it on the ceiling? When drilling holes from the outside in, they kept popping out the drywall. And instead of neatly cutting the popped drywall with a knife, they just tore the pieces off, tearing the paper off along with the paint. Now around each hole looks terrible., and really has to be re-plastered and painted, which I don't have the time to do. I spent $37,000.00 to totally renovate this building, to only have it ruined by this totally unprofessional installation I am very upset with this company, and would never use them again, for new HVAC systems or installation! I will only call them for warranty issues the this system I bought from them back in August. I would NEVER EVER recommend this company to anyone for any HVAC installation. This is past the middle of November, 3 months after installation, and I'm still left with over a 1/3rd of the duct insulation just hanging, issues with the intake ducting to the HRV, sloppy electrical. That did Not pass an electrical safety inspection, by the electrical safety commission of Ontario. The only thing I was happy with is, the financing company they use. which is very affordable!

Just a bit over 3 years ago, I had Ardent install 3 Ductless air-conditioning systems, 1 Reznor Heater for my garage and 1 HRV system in my garage for my rodent breeding business. 4 out of 5 units I have had trouble with since installation. When I first inquired to Ardent. I wanted quotes for 3 items for my Rodent breeding business, that is located in my garage, which is close to 1000 sqft. I inquired about an air conditioning unit, heating unit, and an HRV system. Jason sent his lead man Brandon to look at the garage and do the measuring etc. and relay the information to Jason, so he can do the quotes. I fully explained to Brandon What I was doing, as the garage was still under renovations at the time. I fully explained to Brandon, that there will be up to 3000 rats breeding for me, and that the heat output can exceed over 100 degrees farenheight. Also that it will be a very high dust environment. I received the quotes from Jason, and decided to go with his company. Big mistake on my part. They installed a ductless air conditioner that is way too small for the size building, never mind for my rodent business and the heat outputs of the rodents. They also installed an HRV system that does nothing but leak in the winter and drown my rats. Even with no snow on the output and input vents it still leaked, so I gave up on it last winter and unplugged it for the rest of the cold months. As for the Ductless air conditioner, it's way too small for the building an my needs. I have lost over 40 breeder females and 60 hopper and small rats due to it getting too hot in the garage. I feel this company has no understanding of commercial air conditioning needs, and doesn't do proper research in what the customer needs the equipement for, that they want to purchase and have installed by Ardent. I think Jason just cares about selling the equipment and getting money from the customer. I did explain to Brandon that it was a high dust and high heat environment. So why did he sell me an air conditioning unit that is totally useless for my needs. Also he now tells me after 3 years, the heads on the ductless air conditioning have to be replaced every 3-5 years because of the dust. !. why didn't he tell me this before the air conditioner was actually sold to me? Jason is now wanting $1,100.00 for a replacement head. If I knew I had to replace the head every 3-5 years ahead of time, I would never have purchased that type of A/c unit. He also wants to charge me $500.00 for 2 pieces of steel to go over the vents outside for the HRV system. $250.00 for parts, and the other half labor. I can understand having these specially made costs a lot to set up machinery etc. But where does $250.00 labor come from? To put what maybe 8 screws in the wall? I had to pay an additional $332.00 for the ducting for the HRV system over a year after it was installed. This ducting should have been included in the original quote, as well as the 2 pieces of metal that go over the vents. I'm now left with $5,900.00 worth of equipment that is more or less useless to me. An HRV that I can't use in the winter, which my main reason for buying an HRV system, was to use it in the winter, cause I can't exhaust 24/7 in the winter, or I'll freeze the rats out. I also bought an air conditioning system to keep the rats cool in the warm months. The only good thing I have to say is that they did return now I believe it's around 20 or more times to try to fix some of the equipment sold to me. After more than 10 tries, they have fianally stopped the living room air conditioner from leaking gas and water. They did fix the early problems with the heater after 3 tries. But I'm still left with a leaking HRV system that is useless in the winter, and an air conditioner in the garage that is way way too small for the size building, never mind useless for my business needs. I've had 2 other heating and air-conditioning companies in my garage to do estimates for a proper 3 ton 13 seer forced air system for my business. Both salesmen or estimators looked at the Ductless air conditioning that Ardent sold me and both said. That unit is way too small for this building, it's only a 1 ton unit. Another thing that Ardent did wrong, is that they ran the drain line for the HRV system through the wall where it will freeze in the winter.. I mentioned to Jason, and he asked me to stop by the shop to pick up some parts to run a by-pass, he ended up giving me a bunch of miss-sized, parts and pieces, that if I installed them, they would 1 leak, 2 look like garbage. I ended up spending $100.00 of my own money, to buy the proper size line, tees, valve, clamps and brackets to secure it properly. I strongly feel robbed and would like the amount of $6000.00 returned to me, or I will file be forced to file with small claims court next week. I will be speaking to a lawyer on the weekend, that maybe representing me For your home and especially commercial needs. I would never ever recommend this company to anyone!