Birnie Thos R & Sons Ltd

Hired them for plumbing work as part of my moms bathroom renovation and I mistakenly thought the said 350 for the job but the actual estimate was a3600 from a discounted price of 4500. They removed a toilet added a valve and added two new shut off valves for the shower and capped the vanity lines and pulled the water line for the fridge. Did less than two hours of work. Another plumbing company who then finished the work for us said that the work that they did should have cost at most 750. When I try to get the owner to credit her Visa they say that they will only deal with mom because she signed even though I was there and thought the charge to her Visa was 360. My mom is 89 and hard of hearing and they are taking advantage of seniors.

Work done worked out to well over $400 per hour. If my basement wasn’t leaking and my sink wasn’t completely plugged, I would have sent them away but had already waited a week after they cancelled once.
I wish had had seen all the negative reviews before I called them.

Leaking water line from the fridge. A full day spent and we are in worse shape than when they started. They damaged the structural support of our home.

Initial technician repaired and replaced the line and 1 valve in 2 hours. $644
After he left we realized the water pressure was very low, they sent out a second technician for 2.5 hours, who drilled 1.5" holes through 3 joists and pulled the line out completely.

The 'dispatchers' cant provide an email to contact them and send photos, they laugh and seem very distracted on the phone. No escalation path available and poor business practice.

Everyone must stay away from R. Birnie & Sons Ltd. Huge rip off artist! Before you use them, take a look at all the 1 star reviews on their Google listing where people have stated how this company tried to take advantage of them and rip them off financially. I highly advise you stay away from this company for the following reasons. They were supposed to start at 8:30 AM and showed up at 3:45 PM. The service man broke a tube running to trap seal primer while inspecting this very line, then suggested the only way to resolve my issue is to change the faucet and place two emergency stop valves. They charged me $1094.65 for 2 hours of work and material cost was only $120. Exact same work by 2 other plumbing companies in the area will cost less than half the amount they charged me. I also found out at the end that they didn't provide an itemized list of charges which based on Consumer Protection Ontario MUST be provided to the consumers if you have a direct contract (face to face agreement with the service man is considered a direct contract). Please don’t make the same mistake as I did and do not use R. Birnie & Sons Ltd. If you do, there is a very good chance you will have a very stinky experience!!

This company did a great job. They sent a plumber out by the name of Marc. He's new with them but what a great communicator and fixed us up in no time.

this company over charge me and charge me for membership i rejected but after i gave them my visa they charge me much more than their estimate and they Shaw me invoice in their computer but next day they send me different invoice with different charges my advice never trust this company they are a not trusted people. I had a bad experience it was my first time i called from St. Catherine to Hamilton and i paid for my mistake.

I own a house in Hamilton which is rented out to a family. Their daughter had a bath an water went through the light fixture in the kitchen below. I figured it was probably a problem with the overflow drain and I called this company as I'd seen their trucks around and figured they'd be reliable. I called and spoke to a woman on a Thursday and she told me they wouldn't be able to get to the house before the following Tuesday? This seemed like a long wait but it wasn't an emergency so i agreed to that. I called Tuesday to confirm they were coming and was told the appointment would be for the next day. I arranged for the tenant to be home and she waited without a call or update, as did I. I called them and was told they couldn't make it out until the next day now. This was a full week after I called. The next day Robert came but the water was shut off so he couldn't actually do the work anyway but told me the total cost for the repair (if it was the overflow) would be in the neighborhood of $1000!!!! It would be 175 bucks just to cut a hole in the drywall behind the drain to look at it. I could go on but suffice it to say I found a licensed plumber who charges less than 25% of this company's prices and was available to do the work the next day.

Although Birnie and sons completed a project in our basement re positioning the toilet and shower drain as well as moving the laundry lines, the job was done very promptly and their representatives were always courteous and well informed. I have a problem with
the concrete finishing in the basement as it was amateurish.
Relative to this new estimate as stated above we found their
costs were considerable higher than that of the competition.

just at quote stage, but the gent doing it was informed, informed me well, and courteous and considerate ... waiting on status of house sale fro the work to be performed ... good stuff do far

We are very pleased with the work completed on our sewer by Bernie Plumbing.
We opted for the lining of the sewer ... job was completed quickly and with very little damage to the landscaping
Gerry helped us make the best decision by answering all our questions reqarding the relining process.
If you are having to replace your sewer ... you owe it to yourself to call Bernie Plumbing for a quote

Rick Philp