Captain Electric

Electricians
Pickering ON L1W 3V4
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Captain Electric
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97%

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Reviews for Captain Electric

Average customer rating:
9.7 10 (406 reviews)

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Atul Asthana in Thornhill
Atul Asthana in Thornhill
2 reviews Vaughan, ON
10/10

Upgrade to 200 Amp service & whole house surge protector

Needed professional electricians to address an overloaded circuit, add whole house surge protection and upgrade to 200 amp service. Dan, Dave and Zac arrived on time, immediately got to work, did an awesome job and left our place spotless! Will recommend them to friends

Approximate cost of services:
$4,000.00
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Company Response

Thank you Atul. We appreciate your comments. Leaving a client's home in spotless condition is a top priority for our company. All debris and garbage being removed from site, and a full cleanup is part of every job we do. Thank you for choosing Captain Electric, and we look forward to serving you again whenever you need us. ... bw

Private User
Private User
Private User reviews Whitby, ON
10/10

Electrical Panel Upgrade - overhead lighting

In October, 2015, I had pot lights installed on my main floor by another electrician. I started to have this intermittent flickering. The electrician was of no help.

In January, I had my electrical panel upgraded to 200amp service, and also had overhead lighting installed throughout my house, hoping that would eliminate the flickering.

No such luck.

Now into March, the flickering continues, but Kevin and the team at Captain Electric have been amazing.

They have been working with me and Whitby Hydro to help troubleshoot this issue.

They have truly gone above and beyond my expectations.

The whole team at Captain Electric is fantastic.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your review. The issue with the flickering lights is certainly something that needs to be corrected, and it has been identified as an outside problem with rapid voltage fluctuation (either with the transformer or smart meter). We are happy to help as much as we can with the Local Distribution Company (Whitby Hydro). This should be resolved very soon. ... Your new Electrical Service, upgraded from 100 Amp to 200 Amp and going from Fuses to Breakers prepares you for increased electrical loads in the future - items such as a Hot Tub or Electric Vehicle Charging Station. Thank you for choosing Captain Electric, and we look forward to seeing you again. ...bw

Private User
Private User
Private User reviews Pickering, ON
10/10

Outlets,switches,fire alarm

Professional, prompt,thorough, efficient and courteous. From my first contact with this business explaining what I needed, I felt I was dealing with a company which not only supplied competent electricians but also had a very friendly and helpful front office staff. Everything about using this company reinforced my feeling of having made the right choice in utilizing them. Enrico and Cory did a great job. Sometimes you just get lucky and find the right business the first time you need and use them. Any future electrical problems I have I will definitely call them and will also recommend them. Thank you guys.

Approximate cost of services:
$1,300.00
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Company Response

Thank you very much for taking the time to post your review on Homestars. Our front office staff is on the front line to help our clients, to put them at ease, no matter how serious or how small their concern may be. We are here to help. Being friendly and compassionate, even sympathetic to our clients concerns is big part of their job. ...Thank you too, for mentioning our electricians as being "competent." All of our field staff are members of OCOT (Ontario College of Trades). Our Electricians are 309A Certified. All our apprentices are also Registered with the Ministry of Colleges and Universities. Our team is very experienced with residential electrical systems because we do this type of work every day. We also do have a great deal of experience in new construction, commercial and Industrial work, but our primary focus as a company is in helping "homeowners" like yourself. ... we hope you do not have too many electrical "problems" in the future, but we will be here to help if you do. And we also look forward to serving you again, for any other electrical, lighting or power needs. ... bw

Connie Thomson in Whitby
Connie Thomson in Whitby
7 reviews Whitby, ON
10/10

Repair outlets,new GFCI outlets, new hardwire smoke/carbon minonoxide detector

We recently bought a house 38 years old and against our better judgement we didn't have a home inspection done as everything electrical seemed to have been updated. There was a concern with our bathroom light and outlet so my husband said to call in an electrician. After researching electricians on Home Stars I chose to call Captain Electric because of their lengthy credentials and great reviews. Dave Wilson arrived and I had him inspect every electrical outlet in the house. What really impressed me was that Dave had me follow him around during the initial inspection and he not only showed me but thoroughly explained what was not up to code and a potential danger to us. He was very efficient and professional and luckily yesterday he was able to repair the most crucial concerns we were facing at the moment and gave us a quote on all the rest of the work that needed to be done. My husband and I feel very confident that we have chosen the right professionals to come back and finish what needs to be done. When all the work is finished we will finally feel safe in our new home having chosen Dave at Captain Electric to do all of our electrical repairs.
Connie

Approximate cost of services:
$1,200.00
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Company Response

Thank you Connie, we appreciate you sharing your experience on Homestars. We are in thousands of homes every year, and many times the homeowner is not really aware of electrical safety issues. It is our duty to inform our clients of any dangers, to offer solutions and options, and to make repairs where needed. Not everyone appreciates the value of safe electrical installations, so it is always a pleasure to work for someone like yourself who does. We look forward to seeing you again when you are ready, and we thank you Connie for choosing Captain Electric. ... bw

Katrina
Katrina
2 reviews Pickering, ON
10/10

Mast Repair and Fuse Panel Upgrade and Misc Electrical

We have used Captain Electric twice within the last month. Once was for an emergency, where we lost power when a tree fell and damaged the mast on the house. The other instance was for a fuse panel upgrade and other miscellaneous electrical upgrades.

In both instances Dan was the lead on the job. Dan was very thorough in explaining what needed to be done, what the options were, what the costs would be under each scenario, how long it would take and what the benefits and risks involved with each. There was no pressure ever.

From the office staff to the crews, everyone that we dealt with was professional, polite, thorough and considerate. They were on time, on schedule and the job site was left clean. When the job was complete Dan showed and explained everything that had been done. The first crew was Dan, Dave and Kevin and the second crew was Dan, Cody and Enrico. We also dealt with Diane, Kierra and Todia from the office.

We have used them twice already and would definitely use Captain Electric again and have already recommended them to several friends and family.

Thank you to the team at Captain Electric

Approximate cost of services:
$5,500.00
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Company Response

Thank you Katrina for your comments. It is important to treat our clients with respect and care. Keeping appointments, arriving as scheduled, completing our work safely and efficiently are part of what we do every day. We are very proud of our team and how they treat our clients, because this is crucial to our success as a company. We look forward to being of service again, whenever you need us. ...bw

Private User
Private User
Private User reviews Oshawa, ON
10/10

Repair of damaged wiring

We had some electrical wire damage behind the wall in the basement from some unwelcome critters last winter. I called several other companies only to get voicemail machines. When I called Captain Electric I was answered by and extremely pleasant person who immediately coordinated a visit, went over how payment and service would work and then called back to confirm the appointment. Unlike most other companies, the electrician actually showed up right at 9 am (not "sometime between 9 and 12), gave me the full price up front after reviewing the issue, showed me all of his work and went over the follow up in detail. Easily the best experience I have ever had with any trade. I would absolutely recommend Captain Electric.

Approximate cost of services:
$700.00
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Company Response

Thank you very much for sharing your experience here on Homestars. We believe that answering the phone professionally is very important for any service business. Being pleasant and friendly is how we want to be known, and I am glad to hear that you really appreciated this. . . . We also believe that since the homeowner is the one paying for the service, they have the right to know the details as to what service was performed. We are always happy to answer any questions, offer suggestions and any options, and explain the work that we do. ... Thank you for choosing Captain Electric, and we hope to see you again when you need us. ,,,bw

Rob in Whitby
Rob in Whitby
2 reviews Whitby, ON
10/10

Fuse panel upgrade

With the recent renovations to our house it was apparent that our fuse panel was not up to the task. We chose to go with Captain Electric to upgrade our panel as they were by far the most professional company who we had quote.

Their staff took the time to explain what needed to be done, why it needed to be done and what options we had. The quote provided to us was in the end exactly what the job cost us.

I'm glad to know all work performed was done in the best way possible and increases the value of my home.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you Rob. We believe it is very important that we always educate our clients so that they know why and what needs to be done, and always provide any options that are available. In our business, a quote is not an estimate, rather it is a guaranteed price, up-front and straight-forward and it will not change. Rob, thank you for your review, and we look forward to seeing you again when you need us. ... bw

Cheryl, Oshawa
Cheryl, Oshawa
3 reviews Oshawa, ON
10/10

Kitchen fixtures and pot lights

It was apparent at the outset that Dan is very meticulous and methodical and together with Ryan's knowledge and experience, they completed the tasks in a timely manner all the while being very professional and courteous. I would highly recommend your company and if future electrical work is required, would not hesitate to contact you.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you Cheryl. When working in a client's home, it is very important that we plan our installations well. Taking the time to figure out the best way to complete a new installation and run new wiring through finished areas without causing undue damage is often a challenge. We will look at all possible options before deciding the best way to complete the work. Dan, Ryan, and our other electricians are specialists at this type of work. Thank you for your review on Homestars, and we look forward to being of service next time you need anything electrical for your home. ... bw

Private User
Private User
Private User reviews Bowmanville, ON
10/10

Various Electrical

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Captain Electric electrician and apprentice were spot on time for the time booked. They assessed what we needed and gave us an accurate quote to begin work. They were very professional and friendly. The work was carried out quickly and done properly. I would highly recommend this company to my friends. David.

Approximate cost of services:
$700.00
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Company Response

Thanks David. You mentioned the "accurate quote." Once we have assessed the work and provided our quote, the price will not change. All of our Electricians are experienced and able to provide an upfront price for work before we begin. No surprises for the client after the work is done, because they know the price beforehand. Thank you for your review, and we will see you again next time. ... bw

janet in Scarborough
janet in Scarborough
14 reviews Toronto, ON
10/10

electrical upgrades

I had Captain Electric return today to complete various light fixture upgrades and couldn't be more pleased. They rewired my whole garage, hung a chandelier and fixed a doorbell 3 years ago so I thought I would call them again. Enrico and Cody were the lovely gentlemen that arrived. They are both very thorough, knowledgeable and efficient. I am a senior and appreciate the great pricing from Captain Electric. The office staff are also great and will call in advance when the men are close to your home with an estimated time. I am going to call again in the new year with some other electrical needs. My husband had passed away since the last time they were here and I received chocolates and a card signed by all the staff. Wonderful company, professional staff and I will use them as my go to for any electrical needs.

Approximate cost of services:
$800.00
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Company Response

Thank you Janet. We appreciate you taking the time to comment here on HomeStars. You mention the "call ahead" that we give to every client when we are close to arriving. It is nice to hear that you appreciate that, as most people do. We call it the 20 minute call ahead ... of course if you need more notice we can do that too. Janet, we will see you in the new year whenever you are ready.... bw

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Captain Electric

Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.

CATEGORIES
Electricians, Home Automation, Lighting, and Electrical Vehicle Charging
PRODUCTS
Breaker Panels - Surge Protection - Home Energy Monitor - Knob and Tube Removal - Potlights / Recessed Lights - Ceiling Fans - Bathroom Exhaust Fans - Outdoor Lighting - Post Lights - Digital In-Wall Timers - USB Charging Receptacles (eg. for Cell Phones) -Electrical Vehicle Charging Stations - Backup Generators - Standby Automatic Emergency Generator Installations
SERVICES
Residential and Commercial Electrical Service and Repair - Troubleshooting and Repair - Panel Upgrades and Panel Replacements - Service Upgrades (60 amp, 100 amp, 200 amp, etc) - Fuse Panel to Breaker Panel upgrade - Rewiring homes (knob and tube systems / ungrounded systems) - Pot Lighting (potlights) and Recessed Lighting installation - Kitchen Lighting - Kitchen Renovations - Basement Lighting - Basement Renovations - Under Cabinet Lighting - Outdoor Lighting and Landscape Lighting - LED lighting - Ceiling Fan installation - Lighting controls - Dimmer switches and Timer Switches - Receptacle and Outlet replacement - Home Electrical Inspections - Hot Tub electrical installation and hookup - Pool pump electrical hookup - Energy Monitoring (home energy monitors) - Backup Generators and Backup Power solutions - Solar Panel installations - MicroFIT solar projects - Electric Vehicle Charging Stations - EV 240V Charging Stations - EV Level 2 Charging Stations - EV Level 1 Charging Stations - EV Level 3 Rapid Charging Stations
BRANDS
Eaton Certified Contractor - Kohler Generators - Contrast Lighting - Cooper - Lutron Lighting Controls - Leviton - Hubbell etc
SPECIALITIES
Service and Panel Replacement - Residential Electrical Service - Pools - Hot Tubs - Rewires (to eliminate knob and tube or aluminum wiring) - Automatic Standby Emergency Generators (ECCN certified) - Electric Vehicle Charging Stations (ECCN and SPX Certified)
WEBSITE
http://www.captainelectric.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
13
RETURN POLICY
As required by written guarantees.
PAYMENT METHOD
Visa, MasterCard, American Express, Cheque, Cash
LICENSES
ECRA/ESA Licence #7000641, ESA Authorized Contractor ACP #MCR0145, Master Electrician on Staff
MEMBERSHIPS
Better Business Bureau, Ontario Electrical League, Eaton Certified Contractor, C.A.N.S.I.A., ACP (vi
LIABILITY INSURANCE
Yes
DIPLOMAS
Kohler Generator Certified - LUTRON Radio RA Certified - Eaton Certified - Generac Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guarantee, Parts and Labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.