We had some electrical wire damage behind the wall in the basement from some unwelcome critters last winter. I called several other companies only to get voicemail machines. When I called Captain Electric I was answered by and extremely pleasant person who immediately coordinated a visit, went over how payment and service would work and then called back to confirm the appointment. Unlike most other companies, the electrician actually showed up right at 9 am (not "sometime between 9 and 12), gave me the full price up front after reviewing the issue, showed me all of his work and went over the follow up in detail. Easily the best experience I have ever had with any trade. I would absolutely recommend Captain Electric.
- Approximate cost of services:
- $700.00
- Company Response
Thank you very much for sharing your experience here on Homestars. We believe that answering the phone professionally is very important for any service business. Being pleasant and friendly is how we want to be known, and I am glad to hear that you really appreciated this. . . . We also believe that since the homeowner is the one paying for the service, they have the right to know the details as to what service was performed. We are always happy to answer any questions, offer suggestions and any options, and explain the work that we do. ... Thank you for choosing Captain Electric, and we hope to see you again when you need us. ,,,bw