Francis Home Environment Heating And Air Conditioning

Called for our water heater at a rental property. They were there within 48 hours and resolved the issue.

Great job. Very polite and knowledgeable service man. Took time to explain what was done and describe in detail the issues that he resolved. Highly recommend.

No power to outlet. Checked panel it was tripped off. Switch sparked/arced when switched to on position. Francis Home Environment made the necessary repairs in a quick and professional manner. He explained all through steps and was done within an hour.

PL

Came to inspect light fixture and light switches. One switch was no longer working and was replaced.

2 guys were supposed to install furnace and air conditioner. At one point there were 3 guys here.
I needed to relay something to head office/ service but no returned my call when they they would. The whole communications was reprehensible.
Still not resolved!!

For 20 plus years, I have had excellent service from Francis Home Environment. The one concern I had about 10 years ago was more than dealt with in a satisfactory manner.

They are prompt, professional, and very thorough in their inspections and cleaning of our equipment. Always leave the premises as they found it. Been with the company for over 20 years.

Upate: After talking to sales manager and reviewing pricing, it is quite possible that I thought were were discussing a different unit that I had thought at the time as we were jumping around some. Based on reputation and so few complaints, I'm giving them the benefit of the doubt.

The low rating is a starting point. Logged a call with Francis today (Sept 19) about this issue. We were charged for a Lennox variable speed central air unit. The purchase was rushed as the price quoted was only good for installing this week. Once we started using the unit, I didn't feel it was operating like a variable speed unit. I checked the model number and looked it up on Lennox website and it is a single stage unit which he quoted a price of $4,000 after incentives. The price he quoted for the variable speed unit was $7,000. Quite a difference between the two. Our invoice is for $7,900.
I will update this as required once Francis responds and see how that goes.

I have to say everyone was very professional on site, replaced the original wiring, pipe etc. Clean work area when they left.

Exceptionally great customer service, the technicians were fantastic individuals who were very knowledgeable, friendly, professional, courteous and respectful. Job well done on my home ventilation system.

Maintenace person was very knowledgeable, on time, answered all questions, courteous, efficient. I would recommend them. This is a yearly maintenance contract. They come twice a year for furnace and air conditioning.