Francis Home Environment Heating And Air Conditioning

Fall 2012 we hired Service Experts to service our furnace and signed up for the AC to be done in the spring as well. When we turned the AC on for the first time we noticed water coming out from under the furnace, so we threw down some towels, turned off the AC and called Service Experts to make an appointment for the Spring AC service. The technician came, we explained the watr issue and let him get to work. When he was finished we asked about the water issue and he said that everything was working properly now. The receipt outlined all the work done, including that the drain line was cleared. It wasn't. We turned on the AC and went about daily life. We were out of the house a lot and a couple of weeks later went downstairs to discover that the basement was soaked and that all the wood flooring was ruined. We called Service Experts and they sent a second Technician in who had to clear the drain line with blasts of compressed nitrogen. The drain line was completely clogged. We had to go through the Insurance Company to get a company in to take up the floor, dry out the basement , check for mold, and replace the floor and baseboards, which took months.
All of this because the first technician didn't do his job properly. Never Again!!

We called service experts when our central AC was not working fairly early on in the season. The first tech who came to diagnose the unit told us it was a faulty pressure switch, and that he would need to order the part (~$200-300 incl install). He said it should only take a few days to come in, and that someone would call us when the part was in to schedule an install date. Ok, fine. We paid for the diagnostic. He told us he would get our receipt from his van, but just took off, never came back to give us our receipt. Whatever. A few days had past, heard nothing. Tried connecting with the service department several times, and kept being told someone would call us back....never did. After about a week and a half of calling, we finally got in touch with someone who told us the part had never been ordered, and they did not even have the necessary ordering info (model, serial number). After providing this info ourselves over the phone, we found out that we would have to wait an additional 2 weeks for the part to arrive, during a heat wave. Wonderful. Part comes in, new tech comes to install it, and first tells us to have the part installed would cost ~$800 as it needed to be welded in (something the previous tech did not mention), then tells us that the pressure switch is not actually the problem, rather it is a refrigerant leak, and the cost of repairing/leak testing/refilling the refrigerant would be min $1200+, assuming we would not need any additional parts. The leak test alone was $400, regardless of how much time it took to find the leak, and their price for refrigerant was ~$150/lb ($633 total just for refrigerant)...complete rip off.

We found a different company through a referral, and it took him only 15 minutes to find the leak, when all was said and done, with labour costs, diagnostic, refrigerant (only $42/lb), the total repair was not even half of what service experts was quoting us.

Do not waste your time and money with this company. The service was terrible, incompetent and dishonest.

Have been using this company now for a while and have been very pleased with their service and professionalism. They are very courteous and knowledgable about all of the products.

They installed our furnace, air filter and an air conditioner. They did the work very professionally and cleaned up very well after the job. They also spent the time to explain how everything ran. They drilled through cement and did an excellent job keeping the mess and destruction to a minimum to get it installed well.

They were really good and helpful. They taught us how to unclog the sink. They also showed us good maintaining tricks. In and out quick however I still got charged for the hour. Overall Was great