- Approximate cost of services:
- $7,000.00
- Company Response
Thanks for the kind words, Cassandra! You and your husband were a pleasure to deal with. Please let us know if you require any further assistance.
Chris
Thanks for the kind words, Cassandra! You and your husband were a pleasure to deal with. Please let us know if you require any further assistance.
Chris
Thank you for the kind words...I remember you well. Excellent people. We are glad that you are enjoying your spa and are getting some added therapeutic benefit as well. Happy Tubbing!
Brad
Hi Erika and Tim,
It makes me feel great to read that your experience was positive. We have a great team at Mermaid and everyone tries to do their part to make our pool installations successful.
Hope to see you in the store sometime!
Bob
Dear Mermaid customers,
In this particular case, the experience for Rhonda and our company was unpleasant and unfortunate. We acknowledge that our communication with her in terms of scheduling could have been better. Mermaid apologized to her in person for this. At the time of planning the pool installation, there were weather delays. However, what could have been a substantial delay due to heavy rain would in reality only have been a few days because of our efforts to expedite the install. We explained this to Rhonda. Our pool installation schedule is often at the mercy of bad weather – a reality of a seasonal business - but we do our best to avoid long delays. The customer is upset that Mermaid did not return her deposit, which I understand. However, we had ordered, paid for and had the pool kit delivered to Mermaid by the manufacturer with the understanding that we were to install Rhonda’s pool. We saw no reason to return her deposit as the company would have been out of pocket and had not violated any terms of the contract. In fact, the contract clearly states that installation dates are subject to weather conditions. In the future, we’ll strive to communicate more effectively with our valued customers and regret what has transpired. Thanks for reading,
Brad
Hi Stephanie,
Thanks for the kind words about Denis and his crew working on your pool in Kemptville. And about the quality of Mermaid's inground pool. Please let us know if there's anything else we can assist you with. Here's to many more pool parties at your home!
Cheers,
Chris
Hi Dawn, it was a pleasure serving you and I'm very happy that you're enjoying the hot tub.
Cheers,
Chris
Thanks so much for the kind review Joelle and Mario. Despite a few hiccups along the way, I'm glad we were able to resolve these issues in the end and that you're enjoying the pool. Great to have happy customers in Embrun!
Cheers,
Chris
Hi Scott, you and your wife were a real pleasure to deal with. I actually learned a few things about aboveground installations while finding answers to your questions. You're my first customer in St. Albert and I hope not the last.
Bye for now,
Chris
Hi Paul,
You certainly kept us on our toes at Mermaid with your questions. You have been a fantastic customer and we really appreciate you posting such a nice review about us. I hope the relationship will continue for many years to come.
Best regards,
Chris
Hi Mike, your review about Mermaid Pools and Hot Tubs is very much appreciated. Reading comments like this makes it all worthwhile for our employees.
All the best,
Dave