Mermaid Pools And Hot Tubs

Swimming Pools, Spas & Hot Tubs
Ottawa ON K1J 7P5
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Reviews for Mermaid Pools And Hot Tubs

Average customer rating:
8.3 10 (218 reviews)

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Cassandra Morris from Cumberland
Cassandra Morris from Cumberland
1 review Cumberland, ON
10/10

Above ground pool

We purchased an above ground pool via mermaid at the Oglive road location. The service was great, the sales team were professional and knowledgable. We asked for expedited service and they met all of our needs! Would highly recommend Mermaid Pools.

Approximate cost of services:
$7,000.00
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Company Response

Thanks for the kind words, Cassandra! You and your husband were a pleasure to deal with. Please let us know if you require any further assistance.
Chris

Pope from Gloucester
Pope from Gloucester
1 review Gloucester, ON
8/10

Freedom Spa by Coast

I suffer from fibromyalgia,,and heard that a spa might help the pain and sleep problems. After looking around the home show's we decided on mermaid. Found a knowledgeable salesperson, who was able to answer all our question's and made himself available when we had more. Thank's Brad! It's been three years and we still love our spa. We love that we can turn down the pressure coming out of the vent's, and I can do some exercises to help ease the pain from the fibromyalgia. Best of all we sleep so much better after using it. I choose to close our spa for the winter. Marty takes care of closing and opening for us, thanks Marty. Thank you to the rest of the team, you have all been very helpful over the years! Mrs. C. Pope

Approximate cost of services:
$13,000.00
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Company Response

Thank you for the kind words...I remember you well. Excellent people. We are glad that you are enjoying your spa and are getting some added therapeutic benefit as well. Happy Tubbing!
Brad

Tim a.
Tim a.
2 reviews Richmond, ON
10/10

semi-inground pool

From the start of the pool construction, everyone involved in its creation was extremely professional and informative. If there were any setbacks (in our case a deep end pool became a problem due to a high water table), different scenarios were explained to us and when it became apparent that only a four foot depth would work we were prepared. Simon and his crew worked diligently at all times were determined to get the job done as quickly as possible. Bob Fedorchuk (our pool salesman) was on top of every stage of the pool construction and was often on site to check the progress of the work crew. He also recommended excellent businesses for the electrical, plumbing and landscaping work that needed to be done. In view of all of the above positive elements, we would recommend Mermaid as the pool people to go to any time. Erika and Tim Dunbar.

Approximate cost of services:
$25,000.00
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Company Response

Hi Erika and Tim,
It makes me feel great to read that your experience was positive. We have a great team at Mermaid and everyone tries to do their part to make our pool installations successful.
Hope to see you in the store sometime!
Bob

Rhonda from OSGOODE
Rhonda from OSGOODE
4 reviews Osgoode, ON
0/10

pool

My experience with Mermaid pools was terrible. After them breaking numerous promises regarding the installation of our pool and not even showing up at our house, or returning our calls I cancelled the pool and they refused to return even a portion of the deposit, despite having done no work.

Approximate cost of services:
$18,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Mermaid customers,
In this particular case, the experience for Rhonda and our company was unpleasant and unfortunate. We acknowledge that our communication with her in terms of scheduling could have been better. Mermaid apologized to her in person for this. At the time of planning the pool installation, there were weather delays. However, what could have been a substantial delay due to heavy rain would in reality only have been a few days because of our efforts to expedite the install. We explained this to Rhonda. Our pool installation schedule is often at the mercy of bad weather – a reality of a seasonal business - but we do our best to avoid long delays. The customer is upset that Mermaid did not return her deposit, which I understand. However, we had ordered, paid for and had the pool kit delivered to Mermaid by the manufacturer with the understanding that we were to install Rhonda’s pool. We saw no reason to return her deposit as the company would have been out of pocket and had not violated any terms of the contract. In fact, the contract clearly states that installation dates are subject to weather conditions. In the future, we’ll strive to communicate more effectively with our valued customers and regret what has transpired. Thanks for reading,
Brad

Stephanie Meakin from Kemptville
Stephanie Meakin from Kemptville
1 review Kemptville, ON
10/10

pool liner replacement

I called Mermaid pools 2 weeks before a large party at our farm. Our 20'-60' in ground pool needed a new custom liner. Mermaid installed this pool over 30 years ago and the structure was still in great condition. Mermaid's team came out that day measured the pool and placed the liner order. They fixed the things that needed fixing - some cracks and corners and made sure the liner came in the Friday before the party. I think Denis, the project manager moved mountains to make this happen. They installed and arranged 5 tankers of water. The pool was filled by 7:30 Friday night and the next day over 100 people enjoyed it. I was so impressed by Mermaid service and the fact that this pool's structure and frame is still 100 % after so many years.

Approximate cost of services:
$7,000.00
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Company Response

Hi Stephanie,
Thanks for the kind words about Denis and his crew working on your pool in Kemptville. And about the quality of Mermaid's inground pool. Please let us know if there's anything else we can assist you with. Here's to many more pool parties at your home!
Cheers,
Chris

Dawn Oliver from WAKEFIELD
Dawn Oliver from WAKEFIELD
1 review Wakefield, QC
10/10

Spa/ hot tub

Wonderful experience, it's my first hot tub and I was finding the experience a little overwhelming had been shopping for a few months with no sucess but once I went to mermaid it was so simple and easy. They took care of me and within a very short time i choose my spa and they had it delivered and running. It's everything I wanted and then some. Thanks Chris for making the experience so easy and enjoyable.

Approximate cost of services:
$7,000.00
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Company Response

Hi Dawn, it was a pleasure serving you and I'm very happy that you're enjoying the hot tub.

Cheers,
Chris

Jo
Jo
1 review Embrun, ON
10/10

Above ground pool

We are very pleased with the quality of service provided by the entire Mermaid team from Chris our salesperson to Dominique and her delivery and installation team, Willy and his servicing team and the various service providers. We encountered a few little bumps in the road however a true testimony of quality service is how a company and its people deal with those bumps. Needless to say Mermaid’s attention, personal involvement and follow-up when these issues arose are no doubt a major reason for their success. We would not hesitate recommending Mermaid for your pool.

Approximate cost of services:
$7,000.00
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Company Response

Thanks so much for the kind review Joelle and Mario. Despite a few hiccups along the way, I'm glad we were able to resolve these issues in the end and that you're enjoying the pool. Great to have happy customers in Embrun!
Cheers,
Chris

Scott from Ottawa
Scott from Ottawa
1 review Ottawa, ON
10/10

Above Ground Pool

Recently the pround owner of a Salt water Above group pool. 24' round. The service at Mermaids was excellent. New to having a pool we had alot of questions and they we always fast to reply with answer. We really enjoyed buying from Mermaids and would highly recomend them in the future. Even after the installation was complete we had questions and concerns and they were there the next day to Fix and answer our questions. Very impressed with the client service.

Approximate cost of services:
$10,000.00
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Company Response

Hi Scott, you and your wife were a real pleasure to deal with. I actually learned a few things about aboveground installations while finding answers to your questions. You're my first customer in St. Albert and I hope not the last.
Bye for now,
Chris

Paul Dube from Casselman
Paul Dube from Casselman
1 review Casselman, ON
10/10

Above Ground Pool

I had my pool installed in June 2013 and from the day I inquired about getting it, through the installation and right up until today, I have received excellent service from the salesman as well as their staff. Everyone is very friendly and helpful and I would not hesitate for a second to recommend Mermaid to family & friends. As a matter of fact, I already have.
Looking forward to dealing with them through the life of my pool.

Approximate cost of services:
$6,000.00
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Company Response

Hi Paul,
You certainly kept us on our toes at Mermaid with your questions. You have been a fantastic customer and we really appreciate you posting such a nice review about us. I hope the relationship will continue for many years to come.
Best regards,
Chris

Mike P.
Mike P.
2 reviews Gloucester, ON
10/10

pool/hot tub installation

Mermaid pools completed our backyard pool and hot tub intstallation recently. We dealt with dave McNaughton and his team and we were very happy with the value and professionalism of their team. The jobs were done on time and if we had a question or concen, Mermaid was there to help out. GREAT JOB!

Approximate cost of services:
$38,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Mike, your review about Mermaid Pools and Hot Tubs is very much appreciated. Reading comments like this makes it all worthwhile for our employees.
All the best,
Dave

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mermaid Pools And Hot Tubs

For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40, 000 pools and spas, and continue to service what we sell. We design and build in-ground pools, and ...
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