I made the mistake of believing there "Focus on Service" sales pitch. By far, the WORST after sales service place in Ottawa. Never buy a Hot tub or Pool from Mermaid. The GM gave me his personal cel at the time of sale, in case I ever had a service issue.
I had an issue with my hot tub (under warranty) and some accessories. No one would ever return my calls. I waited over 2 weeks to get a call back, and then decide to escalate to the GM. I did call the GM and instead of fixing the issue and providing me with good service, he made it FAR worse and tried to take advantage of me price wise.
The sad part is, my family has bought MANY pools from theese people in the past, and that did not seem to matter. .
NEVER buy from this company. This company is NOT focused on service. Its focused on selling to you and then leaving you in the dust when you need them !!!