We have had a very disappointing experience with Mermaid (Merivale location). I cannot in good conscience recommend them to anyone. Had I to do it over again, I would never choose Mermaid. The installer for our semi-inground was sloppy and unreliable. Takes no pride in his work. Says "I'll be there first thing tomorrow" everyday for a week and a half. Cuts corners everywhere and hopes you won't notice. The original installation was in May and we were still dealing with them to fix poor workmanship in October. I could give many examples, but here is just one - The pool liner was installed with several large wrinkles along the bottom because it was "too cold" to get in the pool to smooth it out when the water was being added. After emailing several times to see when they were returning to fix it, and after several weeks elapsed, they finally returned to fix it and only ended up taking pictures of the wrinkles. Then after more emails and more weeks went by, they returned to try to plunge the wrinkles out. That didn't work at all. More emails and more weeks go by and they finally send the installer back to drain the pool completely, remove the liner, resmooth the masonry sand, reinstall the liner, smooth it out while the water is going in, add more salt (the wrong kind!) and spill it all over my river rocks and not clean it up, and then close the pool for the winter (at my expense). In the process, the installer damaged my brand new cedar deck in multiple places. He used some sort of pump to pump the water from the pool all over my front lawn to the road that vibrated so much it cut deep grooves into the cedar. He also pried up the screwed-in deck boards to dump sand underneath them. To transport the sand, he went to the front of my house and took my white Ikea recycle bin (it was garbage day) and used that. He gave me great grief on the phone when I told him I expected the damaged boards to be replaced, but then relented and eventually did so after I emailed photos to the installations manager. My deck now looks like a zebra with some boards with a grey weathered appearance and some brand new. I am still waiting for any sort of compensation for my troubles over these past 5 months. I paid these folks an awful lot of money and was very patient and reasonable. I expected better. Once they have your money, they don't care about you anymore.