We received excellent customer service from Mermaid Pools, and their associated contractors when we purchased a swimming pool this summer.
We are thrilled with or new pool and the pleasure it has provided for the last month. What a wonderful summer it has been in 2012 and made all the better with a Mermaid Pool.
We ordered the pool on July 17th and it was installed just over two weeks later, by August 4th!
Mermaid friendly customer service and sales approach was very refreshing, so there was no need to shop around, at other competitive establishments. We appreciated their attention to detail and the several personal on-site visits they made to our home to close the deal and oversee the actual installation. So often sales people make a sale and then disappear behind a wall of bureaucracy. They did a great job staying on top of the process and staying in touch. That type of service is rare and impressed us.
Having said that, it was nice that they could also provide the names and contact details for the associated fencing, electrical and landscaping contractors.
The firm that installed the pool were amazing, since they finished the pool installation in 2 ½ days. Installers worked very hard, seemly non-stop, to finish the installation. They were friendly, asked and answered lots of questions and were first-class representatives for Mermaid Pools. We were especially impressed with the care they took not to damage our property and lawns; each day installing and removing tarpaulins and 4x8 sheets of plywood in an effort to minimize the damage to our lawn. They were also aware of our neighbour’s need to not have any damage on their properties during the work. Even the pool delivery guy, was fun to deal with.
The associated fencing contractor did an excellent job of installing the fence, in very short time frame and ahead of the original completion date. The two installers were very efficient, arrived early and worked hard in the heat and cleaned up the debris. They were very friendly and customer oriented, which is very important to us.
The electrician we were referred to, provided an excellent price for the electrical work needed for the pool. He was very personable, on time and kept us in formed with regards to his availability and work schedule.
The landscapers were very professional and displayed a great work ethic with the job they did on finishing and repairing the area surrounding the pool and installing a beautiful stone wall around the pool.
Mermaid’s “Pool School” representative, was extremely personable and did a through job of explaining how the pool and the pumps etc. worked and were to be maintained.
In summary, we are very grateful for the wonderful product and service that Mermaid pools provided. We would not hesitate to recommend them to anyone interested in a pool purchase. It is obvious to us why they have been in business so long.
R&N W
Richmond, Ontario