Classic Fireplace and BBQ Store

The staff at classicfireplace is knowledgeable, and willing to go above and beyond. They knew everything about the specific hard to find european firestove we wanted. Bruce especially was super helpful, and great to work with (even when dealing with a particularly difficult complaint from my spouse). I would definitely recommend and will come back.

I could not be happier with our experience with Classic Fireplace. We met with Terry at the Scarborough location who was personable and friendly. He spent a lot of time with us to tell us all about gas fireplaces, showed us the different options and explained his recommendations. Josh then came to our house and was able to work around our busy schedules to conduct his assessment and finalize the quote. He gave us some great advise in helping us choose the surround for our fireplace which we are very happy with. Next Steve led the installation of our new unit. The installation guys went above and beyond in terms of service and the quality of their work was excellent! They were able to install the gas lines in such a way that they are very discrete. Steve then took the time to explain everything to me including how to work the remote of the fireplace and explained things about our BBQ (even though we didn't purchase the BBQ through them). They were friendly, professional and courteous! I would not hesitate to recommend Classic Fireplace to anyone interested in a fireplace or BBQ.

Well, I am the type of person that likes to do my research when buying any product, That being said, I purchased a Napoleon Prestige|| from this same store 17 years ago and this unit still works today. We have larger parties now and decided it was time to upgrade our BBQ. After 17 years I know a new ownership has been changed after speaking with Bruce at the store. He told us everything we should know about both of our new purchases - warranty and rebates that were available and BBQ tips. Very professional and knowledgeable.
Note some other stores did not tell us very much which made us go back to Bruce at the Rylander dealer store and made our new purchases.
Delivery and assembly staff John and Zach (gas line installation guy) are very professional and very kind - spent detail time explaining the new BBQ and The Green egg. These these guys are all fantastic and very helpful with all kinds of helpful information.
Gas line installed by Jake was done very clean and exactly what we wanted.
We are very happy with our purchases and the customer service at the Rylander store and would definitely highly recommend it for purchases.
We are planning to make other purchases with them in the near future.

Dave at the Pickering location was very knowledgeable and patient answering all our questions. We had an old wood burning stove insert with brick surround which looked horrible. The crew showed up on time, were polite, courteous and very hard working. We are amazed at how good the insert looks and performs. Dave recommended a contractor they work with that finished off the masterpiece by adding new stones and mantel. We would highly recommend this company (before and after pics)

Great help in choosing product from Karen at Whitby store. Installers were excellent, no mess, explained everything, noticed a small defect, ordered replacement. Even put back the eavestrough blown down by wind! Highly recommend Classic Fireplace.

Absolutely the best service and quality around! I couldn't be happier with every step of my interaction with Classic. Started this process knowing nothing about a gas insert and right away the staff were incredible. Met with Terry on the showroom floor who explained the process and options. Next Josh came to the house and gave a quote specific to our unique gas fitting situation. Within 2 weeks, Steve and Rick were at the house installing our new unit. Professional, friendly and clean! These guys appreciate quality work and it shows in the job that they do. Babz even makes invoicing painless. I wish I hadn't waited so long! I would definitely recommend Classic Fireplace.

Professional and custom solution to my heating problems. Everyone I dealt with from the very beginning to the end was professional and knowledgeable and really listened to my unique situation. I desperately needed heat on my main floor and if possible even on the floor directly above it, and they devised a custom solution that solved both. Doesn't hurt that they made it look amazing too. Can't say enough good things about these guys... And I don't normally we write reviews.

I am impressed with the CLASS in Classic Fireplace, from owner Josh to salesman Bruce to technical wizard Stephen. My 1940's home is now toasty warm with a glowing fire for great ambiance. They are genuine, professional and patient with their clients. After the install I was disappointed with the flame so Stephen was dispatched. I appreciated the follow through. These units come 'factory ready'. Commendations to Stephen for going above and beyond (even contacting the B.C. engineers who make the product) and a few simple teaks to the air flow and voila
I have a great orange flame. Score number one in customer service.

We moved and purchased two new gas fireplaces from Classic. Josh, Edward, Babz and both install crews were fantastic. This is our second time purchasing from them. They are pros. We could not be more pleased!

John

I am writing this review to comment on excellent service I received from Josh Malcom from Classic Fireplace in Scarborough.
Josh's knowledge and expertise helped in completing the retrofit of my fireplace successfully. From all the people I contacted, he was the only one who provided me with recommendations.
By following his sound advice and choosing a smaller stove more appropriate for my space, I saved a few hundred dollars. This savings I put towards insulating the newly installed liner which improved chimney draft.
All the appointments were on time and work was done in clean manner.
I would also like to thank Babz from the office who was very professional in arranging all appointments, payments and providing all necessary documentation .
Thank You again
Jacek