Classic Fireplace and BBQ Store

The service received by the technician was more than expected. He took the time to ensure my fireplace was operating at its peak performance.
I would highly recommend them as the first place to contact to have a fireplace serviced.

Classic fireplace just installed a STUV stove at our house and they were an absolute pleasure to deal with. I was given a cost estimate on my initial phone call to them. The installers were great, treated everything with care, and cleaned up.

I would absolutely recommend them and will use Josh and his team for any future fireplace needs without any hesitation.

Zack Archambeault, Service Technician, came today for the yearly servicing of my fireplace. He was courteous, efficient, through in his cleaning and took the time to ask me if I had any questions. It is comforting to know that this business continues to employ great employees. Their employees continue to give the great service which I have received from Classic Fireplace since the moment I purchased my fireplace in November 2009.
Delores Mc Leod, Scarborough

Christmas 2013 winter-storm power-outage is painfully etched into my family’s memory. Upon purchasing our new home we decided that a natural gas fireplace insert that would operate during a power failure was a high priority. We could not risk another extended period without heat in the dead of winter. Our alternative was a natural gas generator which is at least twice the cost that hopefully is rarely used. In contrast with our natural gas fireplace insert you get much more usage, there really is nothing to break down thus reliable, we can heat our family room, enjoy the beautiful driftwood flames and appreciate the elegance of our vintage iron front surrounded by 3-sided black trim.

Once we explained our requirements to Terry, my wife and I found the rest of the process to be very simple. We achieved a high degree of comfort with Terry and Classic Fireplace knowing they install a ton of these units which is an important consideration. Also Terry demonstrated that this company values its customers. On my invoice there was a typo which was later discovered. The unit we selected was higher priced and higher quality. Without hesitation Terry honored the original lower pricing and replaced it with the higher quality unit. That is a demonstration of integrity. When dealing with a company for the first time you are never quite sure how you will be treated. Terry proved to us that we made the right decision.

With new houses there is always surprises. Dwayne and his partner were assigned the installation. Upon surveying the basement he recommended rerouting of our gas piping to improve safety. I was never comfortable with the original routing and now I realize why thanks to Dwayne. If I had any doubts about purchasing a fireplace insert was extinguished by Dwayne making a safety recommendation. I now have the peace-of-mind knowing that my fireplace was properly installed and a potential hazardous situation was rectified.

I have to comment on the excellent sales and service that I received during my recent purchase of a Napoleon Gas BBQ from the Classic Whitby store. The sales person had good product knowledge and was able to answer all of my questions. The transaction was conducted efficiently.
The 3 gentlemen from the Whitby store who came to deliver the BBQ obviously knew their product and had the installation process down pat. They updated the quick disconnect natural gas fitting and explained the operation of the BBQ to me. They cleaned up the work area and shined the BBQ before they left.
I highly recommend this company will certainly be dealing with them for my future fireplace and BBQ needs.

It all started while stopping for a quick bite. We happened to wander in the Scarborough store to do some research. Terry welcomed us and listened to our goal of replacing an old non-functioning wood fireplace with a new insert. We were shown around to see what Classic Fireplace had to offer and in no time an appointment was arranged for Josh to come over for an evaluation and quote. On that day Josh, being the Engineer he is, was very easy to understand and listened to our hopes for something new, not to mention affordable. He guided us towards thinking about a gas fireplace instead, further adding value to our home and a welcome update. We set a date. His crew, Dwayne and Kyle came to take care of us and in no time we beamed at how beautiful it looked. Their expertise was abundant, answering more questions so politely. And tidy too! Steven made a return visit to further assist us. We are so glad we popped in that day after lunch. We recommend them whole heartedly. Congrats guys - well done!!!! The DeGrace's

Friendly knowledgeable staff right from the store to the professional installers. Happy to answer questions as they came up. Fast installation process including job clean up. Very happy with end product.

We just had a Morso wood stove installed and it is even better than we expected. We were so pleased with every part of the process from viewing the model in the showroom to the initial site visit and installation - everything went so smoothly! We were very impressed with the individuals that did the installation - they were professional and tidy and they gave us some very useful information on how to properly use the stove. We've only had it for less than a week and we've already used it several times - it's a great addition to our home! I would 100% recommend the Classic Fireplace and BBQ store!

We are so pleased with the Heartstone gas unit and all the staff at Classic they where always professional and friendly and got a tough job done .
Also from my first conversation with Babz and the visit with Josh and Steve and Rod we could tell we had chosen the right company to do this work for us. No upcharging, no mess left behind! First Class all the way if you deal with this firm I know you will be pleased

I recently purchased a direct vent gas fireplace and had it installed in my basement. This was a smooth, stress free process beginning with the home visit and quote from Josh. Following this I liaised with Terry who was able to expedite the install date and answer my technical and framing questions over the phone. The installation team (Steve and his assistant) were extremely knowledgeable. They placed mats and neoprene runners throughout the basement to protect my flooring were and the clean up exceeded my
expectations.

I would definitely recommend Classic Fireplace and hope to have them replace my older upstairs fireplace in the future.