Classic Fireplace and BBQ Store

Fireplaces
Toronto ON M1B 5M5
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Classic Fireplace and BBQ Store
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97%

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Reviews for Classic Fireplace and BBQ Store

Average customer rating:
9.8 10 (245 reviews)

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Private User
Private User
Private User reviews Scarborough, ON
10/10

Fireplace service

What a good experience having my gas fireplace serviced. The technician Chris arrived promptly during the scheduled time frame, did the necessary service, answering all my questions and left the area clean.
His positive attitude and work ethic makes him a valuable member of your team.

Approximate cost of services:
$200.00
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Alia
Alia
1 review Bowmanville, ON
10/10

Fireplace purchase

Initially we had gone to a big box store with our budget, but it seemed like we were just another number and the requests and needs that we wanted, just felt like we were being upselled the entire time. For a significant purchase we were given a few minutes elsewhere, but with Edward, he gave us over an hour of dedication, understood what we wanted, and met all our needs and requests and answered all of our many questions. We will definetly be back to work with Edward for our next purchase of a fireplace in the near future.

Approximate cost of services:
$1,000.00
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Robert & Shelly from Toronto
Robert & Shelly from Toronto
5 reviews Toronto, ON
10/10

100% Recommend Classic Fireplaces (Scarborough Location)

We went to see Edward at Classic Fireplace and Lifestyle at Rylander Blvd.

All I can say is if you want exemplary service and wonderful recommendations, and great advice - go and see Edward.

We purchased 3 fireplaces and a Big Green Egg from Edward.
Whatever the ranking is on here. 8/5 stars. 15/10 stars. 5/5 and 10/10 do not do Edward justice.

We changed our minds a couple of times and Edward worked with us to find our final solution. It was an amazing experience. Thank you Edward. 100 times over.

If you need a fire place or barbecue do yourself a favour and go and ask for Edward. Tell him Rob and Shelly sent you!!

Approximate cost of services:
$100.00
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Company Response

Thank you Robert and Shelly for the amazing review! We are so happy to hear that you had a great experience with Edward and Classic Fireplace.

M in Pickering
M in Pickering
3 reviews Pickering, ON
10/10

Excellent service

Our experience when purchasing a BBQ from Classic Fireplace in Scarborough was a very positive one. Babz was extremely knowledgeable about the available products and very friendly to deal with. I highly recommend this business.

Approximate cost of services:
$0.00
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Company Response

We really appreciate you leaving us this review M! Glad to hear you were happy with your experience and new BBQ!

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Above and Beyond

I have successfully dealt with Classic Fireplace for about 15 years, most recently the Ajax location. We had custom fire doors created for our gas log , 100 year old fireplace hearth. Naturally there were some quirks and adjustments needed after installation. Stephen was the tech that came to try and remedy the issues. His level of service was outstanding. He persevered to creatively problem solve the issue coming up with the solution in a pleasant, knowledgeable and in a professional manner. Thank you.

Approximate cost of services:
$1.00
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Lou in Toronto
Lou in Toronto
1 review Old Toronto, ON
10/10

Maintenance and Repair

Huge shout-out to the team at Classic Fireplaces!

Karen who helped answer a bunch of questions, coordinated teams and sourced a fireplace remote that I wanted.

Travis who cleaned up and repaired 3 fireplaces, and who took the time to explain what was happening.

John and Matt who cleared out my clogged vent and fixed the problem quickly while educating me on fireplace venting.

Not only was everyone professional and knowledgeable, they were also friendly, and a pleasure to work with.

Two of our three fireplaces stopped working this winter. The units are over 20 years old and had never been serviced. It is the first time weve used Classic Fireplaces and we will be going back to them for future maintenance and repairs. I would highly recommend them!

Approximate cost of services:
$1,500.00
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Company Response

Hello Lou, thank you so much for the review! We're happy to hear you had great experience with Classic! I'll be sure to pass the message along to the team

Gillian in Old Toronto
Gillian in Old Toronto
3 reviews East York, ON
10/10

Gas insert replaced

Our 20-year-old Valor fireplace insert had finally given up and we wanted a replacement. I contacted the Classic Fireplace and was so impressed with the company. They answered all my questions, came to the house to measure and gave me various options for the new insert. The installation was quick and very clean and we have been enjoying the fireplace ever since. I would HIGHLY recommend their services to everyone.

Approximate cost of services:
$5,800.00
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Company Response

Thank you for the amazing review Gillian! We are glad to hear you had a great experience and are happy with your new fireplace!

Andrea from Rouge Hill
Andrea from Rouge Hill
4 reviews Scarborough, ON
10/10

Valor Fireplace Warranty Claim

The finish on the trim of our Valor fireplace doors was starting to chip off, however we were informed it was well past the warranty period for our 2018 model and the cost to replace the whole door unit was ~$1K. Despite being over the warranty, Bruce at Classic Fireplace went to bat for us with Valor and got them to approve a warranty claim for this door defect even though fireplace was >5 years old. Classic came out to install the new doors quickly and without issue, and we couldn't be more pleased with the service from end to end provided by Bruce and Classic Fireplace!

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Scarborough, ON
10/10

Electric Fireplace Installation including Zero Clearance Fireplace Removal

Edward and Steve expertly guided us through the whole process. We deeply appreciated their professionalism along with their very personal touch as they served us. We look forward to referring other people to them whenever possible. We absolutely love the finished product!

Approximate cost of services:
$4,800.00
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SheilaT
SheilaT
2 reviews Whitby, ON
10/10

Happy Lady

Needed help with my remote control. Karen and Nicole saved the day!
Karen came over and showed me how to change the batteries at the end of the day on the last day before Christmas break. This is not the first time that Classic Fireplace has been very helpful to me. Cant be more grateful!

Approximate cost of services:
$1.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace and BBQ Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque, cash & e-transfer
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.