Classic Fireplace and BBQ Store

We found Classic Fireplace because we wanted a Stuv stove and needed a city permit. Bruce and Josh were outstanding. Not only for providing design advice and excellent communication, but for stick handling the very complicated city permit system. There are few companies that we've worked with that have gone so far above and beyond as these two guys did. There are others that carry the Stuv brand, but Classic Fireplace is the best.

Our blower died on our gas fireplace and the pilot light blew out as well.
I called and spoke with Dave who arranged for Zach to come out the next day. He wisely took the manufacturer and serial numbers in advance so that the correct part could be exchanged during the service call. Zach was on time, professional, knowledgeable and helpful. I have had a fireplace maintenance plan with Direct Energy for a few years now but have cancelled the service and will be using Classic Fireplace from now on for my yearly fireplace service call. Not only was the fireplace cleaned but the lava rocks were replaced, rock wool was used for the first time (nice effect!), and the logs were put back in the correct arrangement ( previous servicing had them in the wrong placement). Of course the blower was replaced and we are back to enjoying a warm and cozy fire. Thank you very much! I will be recommending Classic Fireplace to all my friends

Re: Fireplace installation

Hi Jennifer,

I just wanted to say thanks to you for our new gas fireplace. The visit you made to our place and the advice you gave us on the sizing and model worked out perfectly. Your crew were very professional and a pleasure to have at the house. I also had an opportunity to go up on the roof and inspect the masonry chimney with the installer. The advice he gave me on a cap for the concrete top helped me eliminate a small leak we had lived with for years.

I've finished the drywalling, lighting, trim and painting. Your crew had positioned the unit perfectly so the remaining work was pretty straightforward.

Here is a picture of the finished product. The room is so much nicer than before, and we are enjoying the convenience of instant on heat.

We are absolutely satisfied with our purchase experience.

Thank you very much!

Best regards,

Barry and Kathy

Fantastic buying experience! From the moment we walked in, Classic Fireplace took the time to understand our needs and then find the fireplace that best suits us and reflects our personal tastes. The installation team was friendly and professional and they made sure to show me how to use it and take care of it. Lastly, thanks for the phone call to make sure we are happy and everything is working well. My wife and I are very happy to put this finishing touch in our basement. It looks great!!!

Steve Foley serviced the fire Place. He was pleasant and professional. Did a good/clean job!
Reg. the cold draft coming in the family room from fire place Steve said to leave the pilot light on and if the problem persists to call the store and he will come to fix the problem of cold draft coming in.
Overall a good experience as far as the annual servicing goes.
PK Jain, P. Eng.

We have had our gas fireplace for 20 years and it never worked properly until Stephen from Classic Fireplace looked it over and corrected the problem. He also installed a blower which we really needed. Service and knowledge were impressive as well as the workmanship and professionalism extended to us as customers. I feel confident that we will enjoy our gas fireplace for many years to come. Thanks again for great job!!

I went by Classic Fireplace and BBQ store earlier this summer and purchased accessories for my backyard and BBQ. The staff were very knowledgeable and I appreciate all their help with my purchases.

My husband and I recently purchased a Napoleon BBQ grill at the Scarborough location and had a natural gas line installed by them as well. It was a wonderful shopping experience!! The BBQ is amazing! A special thanks to Babz for her exceptional customer service and to Stephen and his team for the great job on the gas line and the delivery. We definitely recommend Classic Fireplace & BBQ Store!

Fifteen years ago we moved into our house, and over the years have updated & replaced. What defeated us was the huge off-centre brick fireplace that we've hated all these years.
Finally we decided after 15 years to shop around and see what could be done. We'd seen the Classic Fireplace sign for years and now finally went in. And we are so thrilled we did.
We met Babz, the manager, who spent time with us and set up an in-home appointment with Josh, to come out and see, measure, share ideas. He drew us a picture to help us "see" the storage - electronics on one side and three drawers for movies.

Josh came twice and measured each time. Then Henry, the contractor came out for a visit. Henry measured too. He would make the storage cabinets for us.
Within weeks of our first wander into Classic Fireplace demo began, creation took form and wonder of wonders we now have a stunningly beautiful gas fireplace and custom made storage cabinets. Best decision ever was choosing Classic Fireplace!!

We had a wonderful experience with Classic Fireplace & BBQ Store Ajax location. We were looking to have our wood burning fireplace converted to gas. They showed us many different models in the store to help us figure out what was best for our house. They followed up with a home appointment to walk us through the process. Everyone was patient and very knowledgeable with our many questions and concerns. The day of the install the team was amazing. They were so fast and efficient and the cleanup was fantastic. We have been enjoying our fireplace and we would recommend them to anyone!