I own a Samsung dishwasher that began starting on its own randomly. Called Samsung who told me to turn the breaker off and refered me to HAR. Called HAR to schedule a visit. Quoted me for a diagnostic service call. Showed up to my house while I was away and wife was home. She clicked breaker back on and machine was working fine with no error code or anything. Guess what, they billed us $120 for zero work, no diagnostic, no running the machine and wait. No effort what so ever to even earn the money. Response:" do you want me to wait around!". At least open the dishwasher. Wife paid without argument and technician was there for less than 10min of which 5min was to get paid!!! Horrendous and can't wait to call them and Samsung tomorrow.
- Approximate cost of services:
- $120.00
- Company Response
wyehia in some cases a "soft or hard reset" is all that is required to restore an appliance to proper functionality. Samsung advised you to turn the circuit breaker off, which you did, and that could have cause a "soft reset" to be done.
HAR quoted you as your review stated ("Quoted me for a diagnostic service call")and we carried out our end of the deal by attending your home, testing the unit and finding it working properly as designed. There was nothing to fix but you still consumed our service.
Ever heard the saying "don't fix what is not broken"? There was no need to disassemble the unit to search for an issue that did not show up during the running of the "self diagnostic cycle" on an the appliance when the reported error could not be duplicated.
How much different would it have been if you were having an issue with your motor vehicle and had "taken it in to the mechanic" and got a "no fault found" diagnosis? Wouldn't you still have to pay? Would you still feel as if they were asking you to pay without "serving" you? So what is the difference with HAR RECEIVING YOUR REQUEST FOR SERVICE; PROCESSING IT; QUOTING YOU FOR A SERVICE AND HAVING A TECHNICIAN DRIVE TO YOUR HOME-ACCOMPANIED BY THE PARTS WAREHOUSE AND THE ALL THE DIAGNOSTIC AND REPAIR TOOLS-IN EFFECT, THE "MECHANIC SHOP" IN THE SERVICE VEHICLE AND CHARGING A PRICE FOR IT?
It costs to "make service happen" and that is what you paid for.