Torwin Windows & Doors Ltd

Windows & Doors Installation & Service
Markham ON L3R 2W5
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Reviews for Torwin Windows & Doors Ltd

Average customer rating:
9.8 10 (205 reviews)

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Amanda from Milton
Amanda from Milton
2 reviews Milton, ON
10/10

Garage Door & Front Door

THANK YOU Torwin for our AMAZING new garage door and Fabulous Front Door. We are very very pleased with the end result and your installers were courteous and very professional. We are happy to recommend you! Thanks again for the great work and product recommended. Amanda & Chris

Approximate cost of services:
$3,500.00
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Company Response

Thank you for the great feedback and for the repeat business! We look forward to working with you again.

Rick R from Mississauga
Rick R from Mississauga
1 review Mississauga, ON
10/10

Replace windows and doors

For a third time, we hired Torwin to install windows and doors. As in the past, we were very satisfied with the work performed. The install crew (JP, Johnnie & Aaron) were great. Floor coverings were put in place for all in-door work and every night a total cleanup was performed. We had one question regarding the install and the question was answered promptly and addressed the next day onsite.
We fully recommend Torwin for door and window work.

Kim & Rick, Mississauga.

Approximate cost of services:
$21,000.00
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Company Response

Thank you so much for the response. Enjoy the new windows and doors and the new siding. All the best in the New Year!

K Barron from Scarborough
K Barron from Scarborough
7 reviews Scarborough, ON
10/10

custom stain glass casement window

Excellent creative design and customer service (thanks Cassi). Superior workmanship by the installation team (thanks JP & John). Torwin previously replaced all our windows and a garden door. The quality, service and installation has not changed. Thank you Torwin.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the review! It was a pleasure working with you to custom design the glass for your new window. Enjoy!

Kevin L in Toronto
Kevin L in Toronto
2 reviews Toronto, ON
10/10

Front door installation

While this is our first review written about Torwin, this is actually the 3rd job that Torwin has done at our house. Torwin's first job at our house was to replace our rear patio door back at the end of 2011. We were so happy with their workmanship, service, and price that we had them come in and replace 2 windows in our bathroom in the summer of 2012.

For this latest job, Torwin came to replace our front door. As always, the whole process from consultation to installation has been great. On the first visit to our house, Jody (one of the owners of Torwin) took measurements of the door and showed us available doors and options. He listened to our requests and outlined what he thought were the best options within our budget. We appreciated his candor and honesty. Once we had made our decision on the type of door and style, we signed the contract and Torwin immediately put in the custom order for our door. As soon as the door was ready Torwin called us promptly to arrange for an installation date. Their installer, George, was punctual, did a great job, and was neat and tidy. The final result was a beautiful new door.

What keeps us coming back to Torwin is their ongoing commitment to service. We had a few minor issues with the previous installations for our windows and patio door, and as soon as we made Torwin aware of the issues, they immediately took charge and dealt with it. This level of aftercare and service is something that unfortunately is not seen often enough these days.

We always recommend Torwin to anyone we know looking to have windows or doors done.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to review us on Homestars much appreciated. Enjoy your windows and doors and we look forward to working with you again in the future.

Sam from Brampton
Sam from Brampton
2 reviews Brampton, ON
10/10

Windows & Shutters

On the recommendation of a friend, I provide Jody's contact info to one of my three brothers over 10 years ago. Since then Torwin has replaced the windows for my other two brothers and several of our family friends. Two months ago I moved into a resale that needed new windows. The only company I even considered calling was Torwin and as usual they did not disappoint. Jody, Evana and Cassi are excellent and very helpful, while Tim and Tony who did the installation are professional and do excellent work. My wife and I are very happy with the job Torwin has done and our family will enjoy our new windows with inter graded shutters for years to come. I have already recommended Torwin to another close friend and will happily continue to do so without any hesitation. The job was priced fairly, installation was started per the agreed upon timeframe and was completed on time. If you need new windows, no need to shop around, save time and call Torwin, you will be happy you did.

Approximate cost of services:
$15,000.00
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Company Response

Thanks for the great review! Enjoy your new windows and shutters! Please pass our name along.

Sarah from Mississauga
Sarah from Mississauga
6 reviews Mississauga, ON
10/10

Windows

My boyfriend and I just recently purchased our first home together. Being new to "home owning" and having decided to upgrade all 6 windows in our house and a patio door (on a budget), we were cautious. We had numerous companies come into our home to give us quotes and we asked alot (alot!) of questions. Torwin (our last quote - although I wish jt was our first!!) answered all my questions before I could even ask. Jody came over to give me a quote and spent quality time discussing options and helping me understand the business. He showed me pictures, told me the difference between different kinds of windows and qualities of windows, etc. I can confidently say that Torwin absolutely exceeded all my expectations. The quality of their work is unbelievable. Their customer service (Cassi and Nick) was amazing. I was always being communicated with. The installation was so smooth (Fritz and Mike). They were personable and left the house cleaner than it was when they came in! Absolutely no damage to any part of my home (as I thought there might be with such a large renovation). The windows and craftsmanship is fabulous. They pay attention to detail and care about your home. The price was the most reasonable of all the quotes (especially for the quality of the product and service). And comes with great, transferable warranty and after-installation services. If you are looking for a committed, dedicated and experienced company (not a "here today, gone tomorrow" company) then I highly recommend anyone to use Torwin for any project - small or large. I couldn't be happier with Torwin for helping make my new house into a warm and comfy home. Thank you to all their staff.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for taking the time to write this review. It was an absolute pleasure dealing with you. On behalf of the Torwin team enjoy all of your new windows and doors. We look forward to working with you again in the future.

Daniel Ford from Ajax
Daniel Ford from Ajax
7 reviews Ajax, ON
10/10

Windows and Doors

On the recommendation of a friend, we retained Torwin Industries to provide 3 sets of new Terrace Doors and 2 custom wood entry doors. The Terrace Doors were aluminum clad on the exterior and wood on the interior with each set being 67 inches by 96 inches, with glass centres and decorative mullions at the top and bronze Baldwin hardware, including large flush mounted bolts at the top and bottom of each fixed door. The custom wood entry doors were a main entry door of 42 inches with beveled glass side-lites (70" X 96" total ) and a side entry 36 inch door (36" X 80" total). Both doors were entirely custom in every respect and made from 2 1/4 inch African Mahogany with Baldwin hardware. The Terrace Doors were sourced from Golden Windows and Doors out of Kitchener and the Entry Doors were made by custom millwright/carpenter, Brad Gilker. Our sales person at Torwin was Rob Lawson and he was assisted by Nick Figliano and Cassi Crevier.

From start to finish, our entire experience was nothing but professional and the products supplied were of the highest quality. Torwin and Brad went out of their way to ensure that we were satisfied in every respect and in every detail. We sought other quotes for the work but Torwin was, by far, the most competitive compared to traditional suppliers of comparable products (i.e., Pella and Anderson) and the pre and post delivery service was prompt and reliable. We would not hesitate to recommend Torwin to anyone needing custom entry or terrace doors and our doors are now the envy of the neighbourhood.

Approximate cost of services:
$35,000.00
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Company Response

Dan,
Thank you so much for taking the time to post this without us even asking. That was truly very kind and thoughtful and we are just thrilled that you are happy. Enjoy the doors, they are stunning!!

Best regards,

Torwin Team

David in Toronto
David in Toronto
4 reviews Toronto, ON
10/10

Front door replacement and back door lock and lever

After a long journey of dealing with apathetic door companies who took no effort to follow up and differentiate I happily came across Torwin after a desperate request for a referral from Antique Hardware (hat tip to them).

Antique Hardware rescued me from this nightmare...I had recently hired a craftsman to make me a door, but he decided that I asked too many questions and was insulted that I would not buy a door from him without any samples of hardware to show me. After driving across half the city checking out his recommendations I gave him the thumbs up and he hung up on me. Nice.

So in comes Torwin. Knowing AH to be the premium hardware dealer in the neighbourhood I trusted their recommendation for Torwin and I was delighted by (most of) the experience.

From the initial consultation with Rob in sales who knew his product well, to Nick the project coordinator who was promptly on the job post-sale, to Cassi who followed the order and communicated effectively with me, to Fritz the expert installer they all worked together as a team to deliver great service. There was a hiccup (installer had to come twice due to a miscommunication on one of the hardware boxes with their supplier) but all parties were apologetic and quick to make good on their service commitment.

Project took 7 weeks from sale to install and price/quality ratio was excellent in my opinion. I would use them again in a heartbeat.

Approximate cost of services:
$2,600.00
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Company Response

David:

Thank you so much for taking the time to respond. It is much appreciated. Enjoy your new door and we look forward to working with you again in the future.

Best regards,

Torwin Team

Stephen in Scarborough
Stephen in Scarborough
15 reviews Scarborough, ON
10/10

New door & storm door & threshold foundation.

Rob & J.P. & their master carpenter did a great job in completing our replacement of our rear door & storm door & transom & also expertly installed a new concrete foundation at a new level to accommadate a drainage problem we were correcting. They made sure everything was right & Nick & Cassi did a great job of co-ordinating everything from the office.

Approximate cost of services:
$3,500.00
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10/10

Windows, Doors, siding replaced

The experience was pleasurable and informative from start to finish and the results far exceeding my expectations. I decided to visit the showroom to see Torwin's selection of windows and doors as it was the first time I had purchased this type of product. I had a wonderful experience learning and testing all the products. It was important that I understood how the items were going to work in each room of my house. I am not that strong and it was critical that I could open, close and clean all the windows easily. The follow-up visit to my home was arranged at a time convenient to me. No question was too small and I was left with lots of information to review to make my final selections. I purchased a custom made door and the team at Torwin made it a painless process. The installation date arrived when promised. The installation crew were very pleasant, clean and fast. None of my plants, floors or interiors were damaged. When I decided I didn't like the trim they had started to install - no fuss was made in changing it on the spot. The installation crews attention to detail and willingness to take the time to review everything with me made them a pleasure to work with. I would highly recommend this company.

Approximate cost of services:
$10,000.00
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Company Response

Michelle:

Thanks for taking the time share, definitely appreciated. Your front door was truly a reflection of your style and taste and no one else will have it!! Great job picking out the glass and textures. It has been an absolute pleasure dealing with you. Enjoy your new windows and doors!

best regards,

Torwin Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Torwin Windows & Doors Ltd

Established in 1988, Torwin has become a trusted source for all of your external home renovation needs. With over 75 years of combined experience, we are industry leaders specializing in window and door product services and installations. We pride ourselves on quality and craftsmanship.
With humble beginnings, we began with window and door system sales. Over the years we have grown to expand our product and service offering to include: brick and frame knockouts, custom wood work, moldings, shutters (interior and exterior), siding, eavestrough, fascia, hardware, custom glass work, architectural décor and sealed unit repair.
From an extensive showroom to our own in-house installation crews, we have grown over the years in response to the demand for the “Torwin Touch,” a way of doing business putting the customer first. We develop relationships and truly believe that our work is a reflection of our name.
Privately owned and operated, our hands-on experience allows us to make you comfortable in your decision process.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows- vinyl windows, aluminum clad windows, extruded aluminum windows, wood windows, window installations Doors- steel insulated doors, executive doors, fiberglass doors, wood doors, vinyl doors, patio doors, sliding patio doors, swinging patio doors, garden doors, french doors, steel garden doors, aluminum clad garden doors, aluminum clad sliding patio doors, door installations skylights, screens, hardware, fascia, eaves, vinyl siding, wood siding, soffit, glass block, painting, custom wood work, trim, storm enclosures, moldings, interior and exterior shutters
SERVICES
full in-house carpenters for all of your installation requirements
WEBSITE
http://www.torwin.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
0
RETURN POLICY
All Payment methods available, financing available
LICENSES
Products are CSA Certified & Approved & Energy Star Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.