Torwin Windows & Doors Ltd

Windows & Doors Installation & Service
Markham ON L3R 2W5
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Torwin Windows & Doors Ltd

Average customer rating:
9.8 10 (205 reviews)

Sort by

M. Pereira
M. Pereira
1 review Milton, ON
10/10

Window Replacement

I am very happy with my new windows. They look amazing & Icannot believe the difference with regards to noise.
Tom & Max were very friendly & outstanding with the installation & the clean up afterward was also amazing.
Work was completed on time.
I would definitely recommend Torwin to anyone who asked.
Thank you Torwin for your amazing service.

Approximate cost of services:
$23,000.00
Was this review helpful?
Company Response

Thank you so much for the great review. We appreciate the feedback and enjoyed working with you as well. We hope that you refer us to your friends and family! We look forward to working with you again in the future.

Many thanks,

The Torwin Team

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Windows and kitchen sliding door replacement

Great job done by the professional team, measurement, price estimate, installation, etc. very grateful for Tony, Nick, Tom, and Max and others behind involved in this project.
Thank you very very much for the fantastic job.

Approximate cost of services:
$140,000.00
Was this review helpful?
Company Response

Thank you for the great feedback and for taking the time to write the review. We truly appreciate the business! Enjoy your new windows and door! We look forward to working with you again in the future.

All the best,

The Torwin Team

Private User
Private User
Private User reviews Mississauga, ON
10/10

Windows and Doors installation.

Informative and helpful from consultation to completion. Have recommended this company to family and friends and they have all gone with Torwin. Highly recommended!

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Thank you so much for the great review! We're happy to hear you've referred us and will continue to do so! Thank you for the business and for choosing Torwin.

With gratitude,

The Torwin Team

Stephen in Scarborough
Stephen in Scarborough
15 reviews Scarborough, ON
10/10

2 custom doors installation

Torwin was a pleasure to deal with again as we had found over 10 years ago when first moving into our house.
Their installer was very skilled and did a perfect installation of both doors and framing that have improved the safety and appearance of the home.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thank you so much for the incredible feedback! Enjoy your new doors and we look forward to working with you again in the future.

The Torwin Team

Sarah Chun
Sarah Chun
2 reviews Scarborough, ON
10/10

Door and window replacement!

We just had the pleasure of working with an amazing Torwin crew to replace our old front door and windows, and we are thrilled with the results. They perfectly captured the mid-century look we wanted to keep while ensuring we get the most value from the modern windows and door. Their customer service, attention to detail, and craftsmanship are exceptional, and I would highly recommend them to anyone looking to do the same. Our neighbors all stop by and tell us how lovely our new door and windows look! A special shoutout to Cassi and Tom, who were so patient with us and responded so promptly to all our requests throughout the entire process. And of course, Tom and his crew (Max, Oleg) who went above and beyond to make sure all went well with the installation. Thank you!

Approximate cost of services:
$16,000.00
Was this review helpful?
Company Response

Thank you so much for your valuable feedback. Working with you was an absolute pleasure! It was so awesome to be a part of your project. We look forward to working with you again in the future.

With gratitude,

The Torwin Team

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Window replacement

Excellent product and service. Installation was performed exactly on schedule and crew did an outstanding job. Office was quick to provide estimate and answer any questions. Highly recommended.

Approximate cost of services:
$5,500.00
Was this review helpful?
Company Response

Thank you for the feedback and for taking the time to write this review! We appreciate your business and look forward to working with you again in the future.

DaveDranged
DaveDranged
4 reviews East York, ON
10/10

Window & Door Projects

Having the right person/team to help with home and energy improvement projects is key. From the start with Tony who showed us hands-on exceptional products along with manufacturer details, to sending change order details. To the calls with Nick booking the install dates and explaining processes-rebates-invoices or going through what furniture or wall items we should move prior to project installation. Then at the final project stage with Nick's amazing expertise and attention to detail along with his great installation team, they would engage us at each project install. The team ensured we were happy with each item of the project, used drop cloths everywhere and did cleanup of every worked area. Then Cassi sent us right after the completed installation, a customer care package containing warranties, invoice, receipt, and care & maintenance information for the products installed. Thank you to the Torwin team who are truly customer driven, and each team member goes the extra mile!

Approximate cost of services:
$15,700.00
Was this review helpful?
Company Response

Thank you so much for taking the time to write this review and the wonderful feedback. It was an absolute pleasure working on your project and we are so happy that you're happy! Enjoy the new windows and doors and we look forward to working with you again in the future.

All the best,

The Torwin Team

Cindy
Cindy
0 reviews Markham, ON
10/10

Outstanding Customer Service, Product and Workmanship

My renovation project consisted of 21 replacement windows and 2 doors with one of my windows being a massive two-stories high.

From start to finish Torwin was the best renovation team Ive ever worked with. Starting with my sales associate Tony who was friendly, professional and responded quickly to all my questions. The head office with Nick and Casey were equally a pleasure to work with and constantly checked in to give me updates to my project. The installers Tom, Max, Alex, Volter and Daniel were efficient and had amazing workmanship and craftmanship. Their attention to detail and minimizing touch-ups showed how skillful they were. They also cleaned up all the areas they worked on at the end of each day. They treated my home respectfully and did their best to minimize any disruption as I worked from home.

My only wish is that I they did more than windows and doors as I would hire them again in a heartbeat to do all of my renovations. Their customer service in all areas is unparallel.

Torwin is the benchmark for excellence!

Approximate cost of services:
$50,000.00
Was this review helpful?
Company Response

Thank you so much for the incredible review. It was an absolute pleasure working on your project. You were the most hospitable and gracious client. Truly an amazing experiencing! Thank you so much for trusting us with your home and we hope to work with you again in the future.

Alice in Toronto
Alice in Toronto
0 reviews Markham, ON
1/10

Door replacement

I cant believe that they just cut off my alarm system and didnt even notify me until I asked. The interior door frame was not painted.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Hi Alice,

Alarm wires have to be disconnected in order to safely remove and install a new door. This is common knowledge. We gosh the wires through and leave them for reconnection which was explained to you and also written on the bottom of your contract in the terms. We are happy to share this with you if you would like. The interior of your door frame is fully finished. What you are referring to is the wood casings/trim that go around the perimeter of the door on the inside and yes, these come primed. They do not come painted as it is real wood, they are only offer primed and it is the responsibility of the homeowner to paint. This is also at the bottom of your contract in the terms. Both of these items were explained to you, perhaps you don't recall? While we can appreciate your frustration, it is written into the terms. Your door is gorgeous (we have pictures) and the install was done perfectly so to give a 1/10 we feel is very unfair and would like you to reconsider. We would love you to contact Nick or Cassi at the office to further discuss.

Private User
Private User
0 reviews Milton, ON
10/10

Window replacement

Excellent workmanship. The installers were polite and professional in their approach to this project. Left the house clean and neat.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thank you for the great review! Your feedback is important to us and will allow others to know to deal with Torwin! Thank you for your business and we look forward to working with you again in the future!

Kind regards,

The Torwin Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Torwin Windows & Doors Ltd

Established in 1988, Torwin has become a trusted source for all of your external home renovation needs. With over 75 years of combined experience, we are industry leaders specializing in window and door product services and installations. We pride ourselves on quality and craftsmanship.
With humble beginnings, we began with window and door system sales. Over the years we have grown to expand our product and service offering to include: brick and frame knockouts, custom wood work, moldings, shutters (interior and exterior), siding, eavestrough, fascia, hardware, custom glass work, architectural décor and sealed unit repair.
From an extensive showroom to our own in-house installation crews, we have grown over the years in response to the demand for the “Torwin Touch,” a way of doing business putting the customer first. We develop relationships and truly believe that our work is a reflection of our name.
Privately owned and operated, our hands-on experience allows us to make you comfortable in your decision process.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows- vinyl windows, aluminum clad windows, extruded aluminum windows, wood windows, window installations Doors- steel insulated doors, executive doors, fiberglass doors, wood doors, vinyl doors, patio doors, sliding patio doors, swinging patio doors, garden doors, french doors, steel garden doors, aluminum clad garden doors, aluminum clad sliding patio doors, door installations skylights, screens, hardware, fascia, eaves, vinyl siding, wood siding, soffit, glass block, painting, custom wood work, trim, storm enclosures, moldings, interior and exterior shutters
SERVICES
full in-house carpenters for all of your installation requirements
WEBSITE
http://www.torwin.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
0
RETURN POLICY
All Payment methods available, financing available
LICENSES
Products are CSA Certified & Approved & Energy Star Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.