Torwin Windows & Doors Ltd

On the recommendation of a friend, we retained Torwin Industries to provide 3 sets of new Terrace Doors and 2 custom wood entry doors. The Terrace Doors were aluminum clad on the exterior and wood on the interior with each set being 67 inches by 96 inches, with glass centres and decorative mullions at the top and bronze Baldwin hardware, including large flush mounted bolts at the top and bottom of each fixed door. The custom wood entry doors were a main entry door of 42 inches with beveled glass side-lites (70" X 96" total ) and a side entry 36 inch door (36" X 80" total). Both doors were entirely custom in every respect and made from 2 1/4 inch African Mahogany with Baldwin hardware. The Terrace Doors were sourced from Golden Windows and Doors out of Kitchener and the Entry Doors were made by custom millwright/carpenter, Brad Gilker. Our sales person at Torwin was Rob Lawson and he was assisted by Nick Figliano and Cassi Crevier.

From start to finish, our entire experience was nothing but professional and the products supplied were of the highest quality. Torwin and Brad went out of their way to ensure that we were satisfied in every respect and in every detail. We sought other quotes for the work but Torwin was, by far, the most competitive compared to traditional suppliers of comparable products (i.e., Pella and Anderson) and the pre and post delivery service was prompt and reliable. We would not hesitate to recommend Torwin to anyone needing custom entry or terrace doors and our doors are now the envy of the neighbourhood.

After a long journey of dealing with apathetic door companies who took no effort to follow up and differentiate I happily came across Torwin after a desperate request for a referral from Antique Hardware (hat tip to them).

Antique Hardware rescued me from this nightmare...I had recently hired a craftsman to make me a door, but he decided that I asked too many questions and was insulted that I would not buy a door from him without any samples of hardware to show me. After driving across half the city checking out his recommendations I gave him the thumbs up and he hung up on me. Nice.

So in comes Torwin. Knowing AH to be the premium hardware dealer in the neighbourhood I trusted their recommendation for Torwin and I was delighted by (most of) the experience.

From the initial consultation with Rob in sales who knew his product well, to Nick the project coordinator who was promptly on the job post-sale, to Cassi who followed the order and communicated effectively with me, to Fritz the expert installer they all worked together as a team to deliver great service. There was a hiccup (installer had to come twice due to a miscommunication on one of the hardware boxes with their supplier) but all parties were apologetic and quick to make good on their service commitment.

Project took 7 weeks from sale to install and price/quality ratio was excellent in my opinion. I would use them again in a heartbeat.

Rob & J.P. & their master carpenter did a great job in completing our replacement of our rear door & storm door & transom & also expertly installed a new concrete foundation at a new level to accommadate a drainage problem we were correcting. They made sure everything was right & Nick & Cassi did a great job of co-ordinating everything from the office.

The experience was pleasurable and informative from start to finish and the results far exceeding my expectations. I decided to visit the showroom to see Torwin's selection of windows and doors as it was the first time I had purchased this type of product. I had a wonderful experience learning and testing all the products. It was important that I understood how the items were going to work in each room of my house. I am not that strong and it was critical that I could open, close and clean all the windows easily. The follow-up visit to my home was arranged at a time convenient to me. No question was too small and I was left with lots of information to review to make my final selections. I purchased a custom made door and the team at Torwin made it a painless process. The installation date arrived when promised. The installation crew were very pleasant, clean and fast. None of my plants, floors or interiors were damaged. When I decided I didn't like the trim they had started to install - no fuss was made in changing it on the spot. The installation crews attention to detail and willingness to take the time to review everything with me made them a pleasure to work with. I would highly recommend this company.

Fantastic! I am so impressed. I deal with a lot of trades in my line of work and I would have to say that their commutation, delivery and quality surpassed my expectations. Their office staff kept me informed the whole time, the sales staff was friendly and knowledgeable, the installers worked quickly, left no mess behind and even showed up early! I honestly can say that will be using Torwin again in the future!

Fritz, the window installer who ordered and installed mythe windows was a true craftsman. My older home gave many challenges which he expertly overcame. He gave great advice when I was selecting the windows and took the time to do an excellent job on the aluminum around the windows outside, and the wood frames inside. And Torwin exceeded my expectations for getting the job done in a timely fashion.

This was the second time we had used Torwin Windows and Doors. We we emailed to have Jody Crevier come to our home to give us a quote. He arrived on time; listened to what we wanted; and made thoughtful suggestions. The quote was $2700.00 and the price did not change during the final measurements or the installation. Our windows were installed within the time frame given to us. The installation went very smoothly and my house was left clean and neat. I was contacted by the company after the installation to see if I had any concerns. I would highly recommend this company.

Catherine Doyle

I recently purchased a door system from Torwin Windows and Doors; this was one amazingly positive experience!! Having had previous nightmares with renovations/contractors I approached this task nervously. Torwin staff made the experience extremely easy and dare I say, enjoyable. Rob, the salesperson immediately put me at ease as he educated me about the various types of doors that were available. He was exceedingly knowledgeable, professional and amazingly patient as I made my final door selection; this was most challenging for me because Torwin has such an extensive selection of beautiful products that it was difficult trying to narrow it down! Cassie, Yvonna and Nick provided excellent customer service; they promptly returned phone calls and addressed inquiries knowledgeably and efficiently. J.P. is a wonderful installer who clearly takes pride in his workmanship. His meticulous attention to detail resulted in a beautiful installation. The door looks amazing and has considerably increased the curb appeal of my house. It was a pleasure dealing with such pleasant staff members at Torwin; it is evident that they truly enjoy the work that they do. Without hesitation, I highly recommend Torwin Windows and Doors. I certainly plan to use this company again when I replace my existing windows. Thanks Torwin!!

We had gotten quotes from a few other places, so when I was referred to Jody, I had heard it all. However, Jody was extremely different from all of them. He talks to you like a person, not a number or amount. He understands what it is like to be a homeowner and respects it. The work - awesome. The installers were quick, clean, and kind. There was minimal disturbance in my schedule, and they were very accommodating to any questions / concerns I had. My father is in the construction industry, and I know what kind of work he does - I expected the same level of craftsmanship and I got it. I would 110% recommend Torwin Industries to anyone who is looking for windows.

This is the 2nd time we have used Torwin, and I would highly recommend their services. The salesperson was prompt and gave us some wonderful suggestions. The installation crew was on time, clean and did a beautiful job, and completed within the time frame they alloted.

I'm hoping this is the last renovation I do, but if not Torwin you are the first on the list for windows and doors!