Kevin L in Toronto

This is my 2nd review of Torwin, but this is the 5th, and likely final, job they have done at our house. I say final job simply because Torwin has replaced all of the windows and doors in our house over the last 5 years, and I expect these items to remain in good shape for however long we continue to own this house. As in all of our previous dealings with Torwin, everything was very easy and pleasant: from the initial visit by Jody again to take measurements and provide a quote, to the installation by Albino and his team. Albino and his team of installers were on time, worked quickly and cleanly, and did an excellent job with the window installation and the accompanying aluminum work. Once again, I would not hesitate to recommend Torwin if you need any windows or doors replaced. I thank them for taking such good care of us and our house for the last 5 years and over these last 5 jobs.

While this is our first review written about Torwin, this is actually the 3rd job that Torwin has done at our house. Torwin's first job at our house was to replace our rear patio door back at the end of 2011. We were so happy with their workmanship, service, and price that we had them come in and replace 2 windows in our bathroom in the summer of 2012. For this latest job, Torwin came to replace our front door. As always, the whole process from consultation to installation has been great. On the first visit to our house, Jody (one of the owners of Torwin) took measurements of the door and showed us available doors and options. He listened to our requests and outlined what he thought were the best options within our budget. We appreciated his candor and honesty. Once we had made our decision on the type of door and style, we signed the contract and Torwin immediately put in the custom order for our door. As soon as the door was ready Torwin called us promptly to arrange for an installation date. Their installer, George, was punctual, did a great job, and was neat and tidy. The final result was a beautiful new door. What keeps us coming back to Torwin is their ongoing commitment to service. We had a few minor issues with the previous installations for our windows and patio door, and as soon as we made Torwin aware of the issues, they immediately took charge and dealt with it. This level of aftercare and service is something that unfortunately is not seen often enough these days. We always recommend Torwin to anyone we know looking to have windows or doors done.