Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
Burlington ON L7L 5R9
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Write a Review

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59%

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Reviews for Pioneer Family Pools

Average customer rating:
6.1 10 (172 reviews)

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Private User
Private User
Private User reviews Hamilton, ON
9/10

Patio and pool

We had a pool installed by pioneer and chris at the Hamilton store was awesome to deal with. He was thorough, understanding and helped us get exactly what we wanted. We also bought a patio set this season and love every minute in our backyard! Now we just need the weather ! Would recommend to any friends or family for sure!!!

Approximate cost of services:
$45,000.00
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Company Response

Sounds like a great backyard! So happy to hear it all came together and that we were able to assist.

Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Stay away!!!

GET EVERYTHING IN WRITING from them eg. make sure they dispose of the old equipment (I was told verbally they would, but they didn't), find out about the gas tech and prices, even installation dates, etc.
Terrible service and exceptionally bad communication between the salesman and the installers. STAY AWAY!!!!

Approximate cost of services:
$7,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Good afternoon - I am hoping to learn more about this situation and would like to understand all of the areas we need to improve. If you are willing to speak with me I can be reached at cwalychuck@pioneerpools.com. Thank you in advance

Private User
Private User
Private User reviews Hamilton, ON
0/10

Pool Liner Installation & Salt Water Conversion

We have been meaning to write a review. The service was completed in 2015. This was by far the worst customer service ever experienced. The lack of organization and communication was appalling. Our pool liner leaked several times and we had to completely empty the pool 3 times. The only time something was actually done was when I contacted management. Now we have a brand new liner with patches. Who knows how long it will last. The salt water connection leaked also. You lost lots of business from this neighbourhood where many families have pools.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

I'm very sorry I missed this to respond to you. Are there still concerns to be addressed ? Please let me know cwalychuck@pioneerpools.com

rarcuriamini in Milton
rarcuriamini in Milton
3 reviews Burlington, ON
2/10

service on new liner and pool opening

Pioneer makes you pay ahead ... months and the dates for service and installing ... excuses weather etc... from last year . Their on site team of crew are individuals that will complain that they work 60 hours to 80 hours and do not get overtime...From their manager Adam or Andre ... no show on 6 o 7 service calls to repair damages are no reason for a client to get angry. You are to be on your way.....
They have your full payment..... so I guess you as a client have to obtain legal recourse. Oakville

Approximate cost of services:
$3,700.00
1 of 2 people found this review helpful.
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Company Response

We do take pre-payment to ensure booking confirmations. I understand almost all of the work we have completed at your home have been refunded. Unfortunately we are unable to perform service in your yard due to health concerns for our staff. We have been out multiple times to try and find ways to work together, but despite all attempts, we have had staff reported with concerns or symptoms and can no longer offer our services. We will of course make all fair and appropriate considerations for any overpayment or services not completed.

VD in Newmarket
VD in Newmarket
2 reviews Newmarket, ON
10/10

Andy & Crew

with three pools being installed on street all within a week, amazing!!!! organized friendly,clean. Not one issue what so ever. from start to finish everything went as planned, everything was done as promised

Approximate cost of services:
$0.00
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Company Response

Thank you!

Private User
Private User
Private User reviews Rosemère, QC
0/10

Very Poor Pool Service and Unanswered Customer Service Complaints

This is the feedback we entered online at Pioneer Pools website soliciting service feedback, as well as followed up with correspondence to dbell@pioneerpools.com. No response from Pioneer Pools whatsoever:

Unfortunately our experience with your pool opening services was very negative. We are repeat customers for openings and closing of our pool, so this last experience was very surprising. Here are some details as to why.
1) The pool cover was not rinsed and debris was left on it, folded with the debris back into our bag.
2) The pool cover anchors in the ground were left up not screwed back down leaving tripping hazards around our pool.
3) The waterline was not scrubbed or coped.
4) Hand tightening or refastened connectors were loose and leaking water. 4 points in total (to the Duo Clear; from the Duo Clear; to the sand filter, from the sand filter) were leaking
5) Chlorine Shock packets were not put into the pool but left on my backyard steps.
6) The new Duo Clear was installed and not left for me to install AFTER the pH and salt balanced.
7) The water level was about 1 inch above the skimmer, yet water was not removed to make the skimmer effective.

Approximate cost of services:
$400.00
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Company Response

I'm very sorry to hear this. I would like to look into this if I could still. Cwalychuck@pioneerpools.com

Rebecca from Brampton
Rebecca from Brampton
2 reviews Brampton, ON
8/10

Above ground pool

Needed a reputable pool company. Oakville pioneer pools was amazing service and any issues I had they addressed right away. When I move I will def be purchasing another pool from them!!!

Approximate cost of services:
$1.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Rebecca! We really hope you had a good swimming season and will see you in store soon!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Onground pool installation

Redoing our backyard and putting it in the hands of Pioneer Pools and Chris Switzer out of Hamilton was one of the best decisions we have ever made. The staff at the store are extremely knowledgeable about products and design. They explained thoroughly every step of the process and were there to support us with such a huge project. Following the installation of the pool they were easily accessible to answer any of our questions. Doing something so large scale definitely requires hiring a team you can trust and I would hire Pioneer again and again and again.

Approximate cost of services:
$35,000.00
1 of 2 people found this review helpful.
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Company Response

So thrilled to hear that everything was to your expectations. We thank you for your business and look forward to seeing you in store soon!

Rob in Waterloo
Rob in Waterloo
1 review Hamilton, ON
10/10

Inground Pool

Pioneer pools was great to work with, the staff were friendly and courtesy. They did a great job installing the pool on time and did an excellent job answering all of our questions along the way.

Approximate cost of services:
$50,000.00
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Company Response

Thank you Rob!

Vikki in Toronto
Vikki in Toronto
1 review Toronto, ON
10/10

Onground pool

Last summer in Hamilton, we had our "onground" pool installed by Pioneer Pools and their service from consultation with Chris S to installation was fantastic. We were unsure about the inground, onground and above ground decision but after talking to Chris we knew we were making the best decision for us. I would HIGHLY recommend Pioneer Pools to anyone looking for a reputable, clean, honest and reliable pool company!!!!

Approximate cost of services:
$0.00
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Company Response

Thank you Vikki! We try very hard to live up to our customers expectations and are thrilled to hear that you were happy with the process and results.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Family Pools

At Pioneer Family Pools, we are committed to providing family and friends with a better leisure living! Smartphones and the internet have accelerated the way in which we interact, but that doesn't mean you can't take the time to break away. At Pioneer Family Pools, it's all about family to ...
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