- Approximate cost of services:
- $1,500.00
14 windows and 2 sliding doors
Total Window Replacement (16 Windows)
Please find our response to the above review.
The installation is booked for mid-November. We are in contact and keeping the customers updated regarding their order.
It is a fact that our delivery schedule is “stretched” at this time of year and especially considering the overwhelming general response from customers regarding the provincial and federal government rebates, the home improvement tax credit program, and the harmonized tax slated for next year, which will increase the contract price.
For over 30 years, our organization has prided itself on not jeopardizing our quality for quantity. We could, as many of our competitors do, use subcontractors to install our products. We only use our own dedicated Window Wise certified installation crews.
Under normal circumstances, there is a manageable spike in the installation demands in the autumn, but together with the circumstances mentioned above, there has been higher than normal absenteeism of installers with flu-like symptoms. This has caused some last minute unavoidable scheduling modifications.
The company has a strict policy concerning any staff members showing flu-like symptoms being in contact with our customers, in keeping with our H1N1 flu pandemic strategy policy.
Although some minor delays resulted, we will not jeopardize our high quality standards and we are confident that upon completion of the installation, the customers will submit a complimentary review and will want to refer us to their friends and neighbours.
Yours respectfully,
R.J. (Ron) Share – General Sales Manager
Consumer’s Choice Home Improvements
Please find our response to the above review.
The matter concerns a service, which falls under the manufacturer’s warrantee requirements. This service was not dealt with as quickly as the customer had wanted for the following reasons.
A factory defect was suspected. Following the manufacturer’s attendance to the customer’s premises, the defect was confirmed. It was decided that an adjustment to the door was not in the customer’s best interest nor did it satisfy the level of service we choose to offer our customers.
Instead, the manufacturer elected to remake and reinstall the customer’s complete entrance system.
Unfortunately, this custom manufacturing takes at least 4 – 6 weeks, but on this occasion, it was the right thing to do. The outcome is that the customer is now happy.
Yours sincerely,
Sab Cipro – Installation Manager
Consumer’s Choice Home Improvements