After several months and phone calls our front door as finally been fixed. We are finally pleased with the outcome. It took several tries and several phone calls to resolve the problem but we are happy now. Thank you
- Approximate cost of services:
- $2,000.00
- Company Response
Please find our response to the above review.
The matter concerns a service, which falls under the manufacturer’s warrantee requirements. This service was not dealt with as quickly as the customer had wanted for the following reasons.
A factory defect was suspected. Following the manufacturer’s attendance to the customer’s premises, the defect was confirmed. It was decided that an adjustment to the door was not in the customer’s best interest nor did it satisfy the level of service we choose to offer our customers.
Instead, the manufacturer elected to remake and reinstall the customer’s complete entrance system.
Unfortunately, this custom manufacturing takes at least 4 – 6 weeks, but on this occasion, it was the right thing to do. The outcome is that the customer is now happy.
Yours sincerely,
Sab Cipro – Installation Manager
Consumer’s Choice Home Improvements