- Approximate cost of services:
- $4,000.00
replacement of all windows in home
We are very pleased that despite your complaint, you proceeded with your order and you describe your new windows as “great quality windows”.
Also, we thank you for complimenting our “very friendly and knowledgeable” installers.
It concerns us greatly, however, that you were not completely satisfied with the sales consultant. Our organization has been in business since 1977 and our sales consultants have represented Consumer’s Choice for an average of 15 years. Generally, they are considered to be professional and courteous in every way.
Consumer’s Choice is constantly striving to improve our service and we can only do this with our customer’s help.
In the meantime, it is good to know that you are satisfied with the product, installers, and the government programs for saving your energy costs.
If you would kindly inform us of your name and address, we would be able to research the matter further.
R.J. (Ron) Share
General Sales Manager
Please find our response to the above complaint.
There is indeed an outstanding service under the manufacturer’s warrantee that the manufacturer is currently dealing with.
Although it is the responsibility of the manufacturer to attend to the service required, it is Consumer’s Choice’s policy to ensure that all warrantee issues are dealt with on a fair and timely basis and if necessary, we will intervene so that the matter is expedited.
The manufacturer has been attempting to contact the customer to arrange an inspection to no avail. We would appreciate it if Mr. Nadeau called our Service Department as soon as possible.
Historically, the manufacturer, Enersave, provides excellent service and deals with customers’ concerns quickly and efficiently. Having said that, we are closely monitoring this matter.
Yours sincerely,
Sab Cipro - Installation Manager
Consumer’s Choice Home Improvements
We were surprised when we read the review from [removed - ed].
In short, it appears the only concern the customer has is delivery. The facts are as follows.
The contract was signed on July 22, 2009. The estimated delivery stated on the face of the contract is 6 – 9 weeks, with an additional 2 – 4 weeks for custom orders.
We acknowledge that the installation was at the latter end of the preferred delivery time schedule. This is mainly due to the overwhelming response from both previous and new customers taking advantage of the government stimulus packages. With 15% tax credits and home improvement grants motivating customers to perform home renovations this year, our work load has extended our delivery times to their limit. Having said this, our deliver times are being effected by only a few days at the most.
The customer confirms that the installation commenced in 9 weeks and 6 days (and this includes a delay due to weather conditions).
It is important to mention that the customer signed a satisfaction completion certificate where she wrote, “Installers were great, did good work”.
She also confirmed during a follow-up survey phone call that it was a “beautiful job” with “great products”, but that she would not recommend us because the job was “done late”. She then hung up the phone.
We sincerely regret that the customer is disappointed with our company, especially when we believe that we did good work in a timely manner.
R.J. (Ron) Share
General Sales Manager