New Water Plumbing

My building hired this company in February (New Water Plumbing) to fix a plumbing issue, so they shut off the hot water. When it was restored, both my kitchen and bathroom shower had no water pressure. I alerted the building and they hired NWP to resolve the issue, informing me that I would have to pay for this service. The plumber flushed the kitchen tap, but said he couldn't restore full pressure as the tap itself was clogged with sediment and I would need to replace. He cleaned the cartridge in the shower, which restored the water pressure. It cost me $600. In the last day (four months later), they were back fixing something else in the building and shut down the hot water again, and AGAIN my shower has no water pressure. I asked the PM to send the plumber by to resolve the issue before they left. I told him the issue, he paid no attention to what I was saying. He turned the tap on and off a few times, but I kept telling him it was a hot water/sediment issue. He said nothing. Frustrated with being completely ignored, I said again more forcefully that I know what the issue is, he walk up to my face and said I needed to be quiet he knows what he's doing, he was trying to get the sediment out of the tap. Of course, turning it on and off didn't work and he walked out saying that he was hired by the building and he didn't care if individual units had issues with sediment and water pressure, it wasn't his problem. I went up to speak with the PM, he arrived and again was really rude, telling me again he knows what he's doing (although my water pressure issue wasn't resolved). The PM is going to hire another company to resolve my issue, which will cost me more money. This company's plumbers do not know what they are doing and they are rude.

New water plumbing is hired by my condo's manage office to fix building's pipe, but they left the pipe open and turned on the main building pipe, which caused the water leaks which damaged my unit severely. All flooring needed to be replaced! How terrible and negligent their service! If you don't want your house in a disaster, move away from them.

They fixed my clogged sink then tried overbilling double the time claiming travel took 1 hour, but he accidentally showed me his previous clients address, which was only a 10 minute drive away. There more to the story, please see my Google review for exact details!!

Then I called the company, spoke to "Eric" said they would call back and they never did, they just charged my card without my consent. So exhausting/stressful

New Water was recommended by property management.

First job was to fix a leaky kitchen faucet, we guessed correctly that the faucet was a Moen. Plumber came and changed the cartridge quickly.

2nd job was to fix a shut off valve that was leaking, and a toilet that was filling slowly. Called them, and they gave me a 4 hour window 10am to 2pm. They had all the parts on hand in their truck which was great.
Plumber Matt fixed both issues very quickly.

Received a written invoice and charged my credit card. Great for condo jobs downtown.

Every plumber seems to tell me that Moen fixtures are the best, because of their free replacement cartridge service. But for some reason they charge plumbers for the same cartridges.

Minimum hourly rate $170 then they bill I believe 30 minute increments.
Warranty on tee labour of 90 days, and parts 1 year.
I think things have changed from some of these negative review. I would use them again.

Protip - If it's a Moen faucet, contact Moen to get a replacement cartridge shipped to you for free.

After an unintentional incident during a routine stack cleaning in my apartment kitchen, the Owner of New Water Plumbing met with me personally, listened, and took full responsibility for the damage to a few of the cupboard doors. I was so impressed the Owner of the company came to see me and made sure I was completely satisfied with the repairs that were done on my behalf by this company. Thank you Gord!

Scratched our backsplash while doing a job and refuse to fix it. Do not use this company - completely disrespectful and disregard for customer experience. I can’t believe our condo corporation hired them

Overpriced, abusive charges, terrible customer service. I called this company because my condo recommended. They came and identified sink was broken and charge 260 for that (I guess it takes a couple of hours to figure that out). The worker comes back unannounced to find out sink hasn't arrived and charges me 190 for that. This visit was never agreed or schedule. Once the sink arrived, I called back to schedule for following Tuesday; turned out it was not following Tuesday but the one after. (bad communication). Finally comes back to install the sink and charges me 350k (3 hours to install a sink!)

Our kitchen sink was clogged. Tried to fix myself and used another plumber but nothing worked. We called New Water Plumbing as recommended by another plumber and condo management. The plumber came prepared, with the correct equipment and completed the job fast. On the expensive side but worth every penny.

This company overcharges by claiming more hours than the plumber was here. The plumber goes out to his truck and disappears 30 minutes at a time. This happened 2x. While he was working there were personal phone calls. The company over charged me by doubling the hours it could have taken to complete the job.
However the job was done and everything is working well.

Sent a plumber the first time who did not fix the problem. Had to call again and was charged a second time even though they did not fix the problem. Lots of attitude from office staff and employees. Find another company. Lots of them around. Will never use their services again even though I have for the past number of years.